Don
Cave Creek,#2Author of original report
Sun, March 13, 2005
Sedona Spas has now made good on their promise to repair this spa. They have filled the bottom with concrete to keep rodents from digging in from underneath and have made all repairs to my satisfaction and extended the warranty for 6 months to ensure there are no further heat related issues.
Ross
Phoenix,#3REBUTTAL Owner of company
Wed, October 27, 2004
He was instructed to pour a cement slab for the spa to sit on. He actually signed the sheet of paper giving him this instruction. He did not do this, and all of his problems come from not preparing his site properly. He hired someone else to do this for him, not Sedona Spas. He did not pay Sedona Spas for any site preparation, and Sedona spas does not contract site preparation in any instance. Mr Doerr was invoiced for a topside control that a rodent chewed up. This is not covered under warranty. Mr. Don never paid for the new part. Mr. Doerr then hired another contractor, not Sedona Spas, to try and correct the site problem. To this date the site is still wrong, and rodents are tunneling up under the spa, with piles of dirt against all of the motors and electronic controls, as well as chewing all the cords. Mr. Don is trying to blame Sedona Spas for his own negligence. We have offered to fix all the equipment which has been ruined by rodents, and make the spa mechanically sound again, none of which is really a warranty issue, ONCE MR DOERR FIXES HIS SITE. It is very simple, Mr Doerr needs a solid, level concrete slab for the spa to sit on and he refuses to do so, or make the contractor he hired, who did the work responsible. Instead, he's tring to blame Sedona Spas. Sincerely, General Manager