- Report: #1436695
Complaint Review: Seekverify -
Reported By:
Jamie -
Lansing, Michigan, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Seekverify
United States
Web:
Seekverify
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Seekverify They charged me before having the account for one day 39.95 Internet
They ripped me off State they only charge 1.00 and after 1 day charge 39.95 and charged me full amount before I had the account one day and I cancelled it the same day I got it now they state they can't give me my money back. O contacted the BBB on them.
1 Updates & Rebuttals
SeekVerify Representative
United StatesRe: Complaint Review: Seekverify
#2UPDATE Employee ..inside information
Mon, April 02, 2018
Dear Jamie,
We are sorry to hear you are unhappy with the service provided by SeekVerify.com.
SeekVerify gathers public records, social network data, and more from various sources and creates reports for our customers to easily search for what they are looking for. We make every reasonable effort to get our customers the public records data they are looking for.
In order to locate your account and confirm if you are eligible for a refund (this would depend several factors including how much the membership was used) we would need the email address used to register on the website or, alternatively, the last 6 digits of the credit card used to sign up. Each time a customer runs a report on an individual, a phone number, an email or an address, it costs us money to query the data providers.
As clearly mentioned on the terms and conditions upon sign up, the membership is renewed automatically after trial period at $39.95 every 30 days until cancelled – see screenshot: https://snag.gy/7OEoV0.jpg
At Seekverify.com we offer 24/7 Customer and Billing Support. In order to locate your account and check if you are eligible for a refund, please contact us at [email protected] or at [email protected].
Best regards,
SeekVerify Support
