- Report: #1264501
Complaint Review: Select Home Warranty - Internet
-
Author Not Confirmed
Why?
Select Home Warranty
Internet, USA
Phone:
855-267-3532
Web:
https://selecthomewarranty.com
Categories:
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Select Home Warranty Select Home Warranty - uses their "fine print" NOT to cover claims & terrible customer service! Internet
Purchased Select Home Warranty for rental property in AZ in August 2014. I live in another state and have a property manager managing this property. The warranty sales person said the warranty covered the water heater. When the water heater went out, first Select Home Warranty wouldn't send anyone to look at it because of their fine print related to "leaks". Next, the plumber determined there was a water heater failure and replaced the water heater (my expense). We sent all the appropriate documentation to Select Home Warranty in May 2015, July 2015, August 2015, September 2015...they never responded ONE time to any of the documentation. We contacted them several times. Each time they asked us to send the paperwork once again (after it had been sent 3+ times over 5 months). We sent again. Always the same response...we'll get back to you in 14-21 days. They never got back to the property manager or myself. The warranty was 2 months away from expiring and Select Home Warranty had their sales team contact us 12-15 times in that period...they had no problem calling for a renewal, but NOT ONE PERSON had responded on the oustanding claim. We asked the sales people to look into it and they promised they'd get back to us. They never did either. They called again and again to try to get us to renew. Finally, I started contacting SHW every few days to get resolution. Our water heater had broken and needed replacement 6 months earlier and we still didn't have resolution. Again, SHW said "we'll contact you in a few days" and NEVER did - I had to contact them again. After contacting them every other day for the last several weeks, Jermel called and quoted his "fine print" from the policy about not covering leaks. However, this was a water heater failure 6 months ago. He continued to quote "policy" to me. If you want a Home Warranty that is useless when you need to use when you have a legitimate failure - Select Home Warranty is your company. They'll quote policy and fine print. When push comes to shove, the fine print pretty much excludes everything.
