Insurance company came out in June 2015 and gave the go ahead to replace the roof. The sent paperwork on the amount that would be paid. The first check came with no problems. The old shingles were removed and newe shingles were installed. They took 4 1/2 months to inspect the roof. At this time we were waiting for the remaining payment. Almost a year has gone by and they still have not paid. They are asking for the same paperwork to be sent to them over an over. Claiming that they never received them.