Complaint Review: Select Portfolio Servicing Inc. - Salt Lake Utah

It's a long read, so enjoy, I did!

Select portfolio servicing has to be the nicest bunch of crooks I've ever dealt with. They will give you so much hope and promises, be so nice on the phone, then send letters of denial and ask for more money.

Two and a half years ago, my wife started having medical problems. In the course of 1 and a half years, she was taken to the ER by ambulance over a dozen times, not exaggetrating. She was having crippling pains in her abdomen that would drop her to the ground. We got the usual run around by the doctors, IBS, obstructed bowl, swollen glands, diverticulosis and even appendecitis were all looked into. Her appendix was even removed, thats when they finally found the problem, she had endometriosis that was so bad, it ws wrapping around and pulling at all her internal organs. Two surgeries(appendectamy and full hysterectamy) and a few months later, shes completely normal.

However, the incurred medical expenses, even with insurance, her time off from work and my lighter hours at work(to deal with kids and house stuff), proved to be too much for our already tigh budget. We were gonna loose the house.

Our loan at the time wasnt too bad, 30yr fixed @7.5. Manageable, but left no wiggle room. We defaulted on our mortgage and were considering bankruptcy. Then, while trying to work out an agreement with the mortgage company, who was pretty helpful at the time, notified me that they couldnt do anything or make changes, my loan was sold in a lot to another mortgage company Select Portfolio Servicing......

So, I googled the name. A few bad reports, a few good. At the time, they didnt stand out as "horrible". Immediately called them, explained the situation and the statsus of the loan they just bought. They cant talk to me for 2-3 weeks, they still needed to recieve and review all my paperwrork.

In late jan, early feb of '09, Finally spoke to them, explained the situation and that we were filing for bankruptcy. The person on the phone was very nice, said don't do bankruptcy untill they've exhausted all options. They said with all the government programs and programs within they're own company, they've been doing alot of modifications, theyre main goal was to keep people in theyre homes and paying on mortgage. I told them I wasn't expecting a miracle or anything amazing, i just wanted the past due(alot at this point) on the end of the loan and the interest at a more manageable level. Gave them all our financials, bills, income, everything they asked for. Our mortgage was supposed to drop  from $1442 to $960 a month according to financials. Time for the contract...

They told us we would have to pay them a forbearance for 3 months in the amount the financials said we could pay. they were constantly saying they dont have our proof of income, so every two weeks, on a friday, I faxed in my wife and my paystubs and verified they're reciept on the following monday. I honestly can't even guess how many calls I made and how many minutes were spent on the phone with them. Every single step of the way I as told our income looked good, our financials were great, our payments were on time and were certified funds, we were prime candidates for the modification. At 3 months, they started telling me that they were doing so many modifications, the review process was backed up and they were working day and night to get caught up. They constantly reassured us we were on the right track and all fit perfect for us to get the modification. They then said the best thing we could do was to keep paying our forbearance to keep up a good history of payment and intent.

At 6 months, we were told that our loan mod was up for review and in underwritting, everything fit perfectly into whatever criteria they required and that we could expect a new contract in about 3 weeks...AWESOME!

3 weeks later, we recived a letter of denial and were asked to pay the past due amount in 14 days. I called them, they said they couldnt verify our income! WTF! I politley explained that we sent it to them every 2 weeks for approximately 4-5months. She said oh, yeah, you did. It says youre income didnt match financials. we reveiwed our financials and everything still matched perfectly! I was pretty upset at this point, but still maintaining some level of decency, and she was so d**n nice on the phone, it made me feel worse! She said we could resubmit our financials again, which were exactly the same. I said I've already payed you so much forbearance, 6 months when 3 were contract required, I dont feel comfortable sending more money untill I know whats up. She said she would resubmit for modification and that NO MORE MONEY was required for resubmittal. Everytime I talked to them since, I was told its in review and to pay more money!

3 weeks later, we recived another letter of denial.

.....but they were so d**n nice on the phone!