- Report: #237943
Complaint Review: Senior Healthcare Consultants - Internet
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Senior Healthcare Consultants
shcmarketing.com Internet, United States of America
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Senior Healthcare Consultants ripoff Went through enrollment process then changed my mind Charged me for materials I don't need Will not return calls Internet*UPDATE... Rip-off Report REVIEW: RJR / SHC ~ Senior Healthcare Consultants pledges to resolve complaints. Commitment to Rip-off Report Corporate Advocacy Program & receives a positive rating achieving total customer satisfaction through excellent service...Feel confident & secure when doing business with RJR / SHC serving over a quarter of a million seniors, helping through the mire of Medicare & Supplemental Insurance with "outstanding customer service", commitment by ensuring the needs of the client always come first.
SPECIAL UPDATE: September 30 2012: Senior Healthcare Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Senior Healthcare Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Senior Healthcare Consultants has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Senior Healthcare Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Senior Healthcare Consultants remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Went through the enrollment process until I had gotten to the 6 offenses for which you were penalized. At that time I disenrolled and sent that information to Fritz Simonson asking him to disenroll me and not charge me for supplies. Well you guessed it. SHC went ahead and charged for supplies and now will not return my calls.
Gene
Washington, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Meagan
Irving,Texas,
U.S.A.
No problem, just send your supplies back and we will refund you
#2UPDATE Employee
Thu, March 08, 2007
Not a problem, Gene. I am an employee for SHC in their Irving office and Fort Worth offices. We will gladly refund your $50 supply charge, but I just looked you up here from my home computer logging in the server. You were shipped supplies a long time ago and since then we have no record of you contacting us back for anything and certainly no record of you requesting any refund. Rightfully so, we had to charge you the $50.00 cost, after all I know the total cost of our labor time, material costs, printing costs, R&D costs, and then the cost of your 2-day delivery is a net $52 (and some change) to the company. Anyway, sorry for your situation and if you will return the supplies ATTENTION: Supply Department c/o A.C., I will gladly make sure you are refunded your $50.00 in full, sir. Goodnight! -Ms. Right
