- Report: #36498
Complaint Review: SERENDIPITY LABORATORIES /Caren Engelbrecht - WESTERN AUSTRALIA 6951 Nationwide
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Author Not Confirmed
Why?
SERENDIPITY LABORATORIES /Caren Engelbrecht
PO Box 1357, SOUTH PERTH, WESTERN AUSTRALIA 6951, 6951 Nationwide, Austria
Phone:
618-+(618) 417 935
Web:
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SERENDIPITY LABORATORIES Caren Engelbrecht ripoff order supplies two months ago, company will not reply dishonest ripoffs WESTERN AUSTRALIA
I ordered products October 1 2002 now it's Turkey Day USA (November 28,2002). Looks like I was their turkey and I did not even get a KISS. I have sent four emails, only one reply, see blow:
From: SERENDIPITY LABORATORIES
>To: The Whit
>Subject: Re: order
>Date: Wed, 06 Nov 2002 08:39:37 +0800
>
>Dear sir,
>I have just returned to the office after beng away at t4rade shows, I have
>looked into your order and at least 8 orders were somehow overlooked. They
>are being sent today and I will have a tracking number for you later today .
>Which we will email to you later today. Please accept our most sincere
>apologies.for this unforgivable error.
>Caren E
>
Sounds good, but no tracking number or reply since that day....
Save your money and your time !
Whit
CW
Dallas, Texas
From: SERENDIPITY LABORATORIES
>To: The Whit
>Subject: Re: order
>Date: Wed, 06 Nov 2002 08:39:37 +0800
>
>Dear sir,
>I have just returned to the office after beng away at t4rade shows, I have
>looked into your order and at least 8 orders were somehow overlooked. They
>are being sent today and I will have a tracking number for you later today .
>Which we will email to you later today. Please accept our most sincere
>apologies.for this unforgivable error.
>Caren E
>
Sounds good, but no tracking number or reply since that day....
Save your money and your time !
Whit
CW
Dallas, Texas
1 Updates & Rebuttals
Caren
Perth,Australia,
Australia
Full Refund Given
#2REBUTTAL Owner of company
Wed, July 28, 2004
Yes, unfortunately we did have a problem with the despatching of the parcels to Mr Whitt. We actually sent out the first parcel without insurance and we still don't know what happened to it, however Mr Whitt has been refunded in FULL . (via PayPal-transaction number available upon request.) Our new Policy ensures that All goods are now depatched WITH insurance. This means that the goods are not left on the 'doorstep' if the customer is not at home at the time of delivery. The party is now advised by way of a 'card' that there is a parcel waiting to be delivered/collected for them at the post office/depot. The customer is 'carded' or advised 3 times, over a certain period of time, ( I am not sure how many days/weeks) But if the parcel is not collected after that time, it is shipped back to our office in South Perth. Western Australia. Since this incident we have taken new measures to post only to verified PayPal members whose addresses are also verified. Plus, since we had been despatching these parcels "FREE POSTAGE TO THE CUSTOMER" that is at no cost to the consumer we have reluctantly had to charge for insurance. By insuring the parcels we get a 'special tracking number' which is acceptable to the US Postal Department. In this way we are BOTH covered- the customer and ourselves. It's disappointing to see that Mr Whitt hasn't bothered to update this entry, with advise that he was refunded in FULL I have only been made aware of this site today (28 July 2004) other wise I would have replied earlier. sincerely Caren Engelbrecht CEO SERENDIPITY LABORATORIES
