- Report: #670636
Complaint Review: serenity moving - San Diego, Ft lauderdale California
Reported By:
mc -
Ft Lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
serenity moving
tarzana San Diego, Ft lauderdale, 92067 California, United States of America
Phone:
Web:
www.beckensmoving.com
Categories:
Business Rating:
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serenity moving beckens moving movers are brokers, rip off consumers like us, then shut down and form a new company San Diego, Ft lauderdale, California
Report Attachments
WE bid the job through various internet moving companies, fairly bi move from west coast to east coast. Beckens Moving was selected becasue we thought they were the same national company that is reputable Bekins Moving, both out of NY. Very dishonest internet approach. Beckens charged us a fee for administration of $800 and contracted the work. They sooon subcontracted the work to a company we never heard of called Serenity Moving out of Tarzana. Manager is Victor. The two movers show up in a rented Budget truck, and tell us our goods are too many and have to be requoted based upon "lines of storage" or cubic feet. So now our hard quote of $ 2,500 just doubled. And they didnt take everything.
They came back and loaded the rest of the move a week later, charged another $5,000 more so we are up to $10,000, didnt give us the federal required forms or disclosures, and the bill of lading was from Low Priced Movers ( which i understand used to work out of the same warehouse and is a different company) . We go to florida and wait for our goods. On one day notice we are informed our goods are arriving even though they were to be stored in CA until we asked for them, another lie. They are missing 9 boxes too. then two months later, after many calls , we finally are told Serenity is going out of business and shipped our remaining goods. However, the driver got arrested en route and a company called Empire Moving out of florida picked up the goods in alabama. (empire lost its DOT license this july) SO THIS PICK UP IS ILLEGAL ACROSS STATE LINES. ALL ouR boxes are opened, goods broken, stolen, 31 boxes still missing. And now Serenity changed its name and moved to new location calling themselves, G and G moving. same people, same BS story. THESE ARE SCAM MOVERS! THEY NEED TO BE CRIMINALLY CHARGED. EMPIRE IS in the owners own words, a gypsy mover!. I HAVE PICTURES OF OUR BOXES THROWN INTO EMPIRE TRUCK, DAMAGED, RIPPED AND MISSING . OVER $40,000!! ...BECKENS ALSO WILL NOT RETURN CALLS AND PRETENDS THEY HAVE NOTHING TO DO WITH THIS. WHERE IS THE DEPT OF TRANSPORTATION! PULL THEIR LICENSE. We filed complaint with DOT and were told there was little they could do about this and it happens all the time. we now have to sue and what are our chances of collecting from these gypsies? there are numerous reports on web and rip off report, something needs to be done.
