- Report: #1398176
Complaint Review: Serveco international - Somerset Kentucky
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Author Confirmed
Why?
Serveco international
4432 west highway 80 Somerset, 42503 Kentucky, USA
Phone:
800-866-9636
Web:
www.serveco.com
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Serveco international S erveCo international 4432 west highwaySomerset Ky 42503 bought ultrashield ptotectio plan for my furniture Submitted claim Ido not know what cause tesr on my sofa Claim was denied Somerset Kentucky
I purchased ultra shield protection plan for my sofa approximately 2 years ago I submitted a claim in August of this year
Ireceived a letter stating that it was denied " This a non coverage for seam separation and unknown damage on your furniture'
The warranty states rips and tears but the fact that i do not know how it happened ,it was denied
1 Updates & Rebuttals
ServeCo
Woodstock,Georgia,
USA
Response from company
#2REBUTTAL Owner of company
Thu, September 14, 2017
Hello,
The warranty that this consumer purchased covers accidental damage to their furniture. The consumer filed a service request indicating that there was a failure of a seam on their furniture. Seam failure is not an accidental occurence but a manufactuing defect. Manufacturing defects are not covered and Seam Failure is clearly listed as "Not Covered" in the warranty.
They should contact the manufacturer on this issue.
