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  • Report:  #1367557

Complaint Review: SetSchedule - Irvine California

Reported By:
Miffed - Bonita Springs, Florida, USA
Submitted:
Updated:

SetSchedule
100 Spectrum Center Drive, 9th Floor Irvine, 92618 California, USA
Phone:
888-222-0011
Web:
http://www.setschedule.com/
Tell us has your experience with this business or person been good? What's this?

I was contacted by phone to schedule an appointment with a represenative from SetSchedule to give me an idea what they could provide for me as far as real estate leads. After meeting with the representative, I decided to move forward with their "Gold Package". This is the best deal they offered and it was to give me 6 appointments fpr $1850.00.  All started out well, or so I thought. First appointment I went on was for a listing appointment. I went at the scheduled time (which the company sets for you, and I was told not to call prior to verify). The gentlemen at the door was not the owner, but told me the owner wasn't interested in speaking with me. He said he had tried to call to cancel but no one would answer. The following 4 appointments worked in a similar fashion.

One older woman even had dimension and had no idea what or why I was there, but she let me in and we spoke for a bit. I later heard from her daughter who was very upset that I would come to her mother's house and bother someone in her condiditon. I asked the company to rectify the situation and give me my money back. They have been reviewing the process since October 2016. I would say they refused to refund, but they did say they would send me new and better qualify leads instead. To date, i have not recieved one.  I did get half my money back from my credit card company, but they are fighting for the remaining funds.  



2 Updates & Rebuttals

Isaac

New Jersey,
United States
SetSchedule: Another Agent Ripped Off

#2Consumer Comment

Wed, February 26, 2020

Totally DISHONEST COMPANY! The business proposal is great and I would be a good long-term client for them if they would do what they promise, or at least would fix the issue afterwards. I have bought a GOLD PACKAGE for $1450 + 30% referral fee, with the promise of getting 8 lead appointments in 6 months.

They sent me only one lead appointment in my area. When I called the prospect to confirm the time to meet, the person answered speaking in Chinese and hang up on my face. When the 6 months were up, I asked them for a refund and they kept escalating my call. I tried the sales rep: Adrien Pakbaz ([email protected]), but never got a reply.

Next, I call the company directly, spoke with Bea: 949-484-0209 and, after some back and forth, she escalated my call to one of the Directors: Paula 949-484-7567 / 888-222-0011 / +1 (949) 484-7630. She promised to get back to me, but never did. Then I followed up with Aeiya, but never got Paula to return my call.

After almost 1 year fighting for my refund, I finally got an appointment to speak with another director: Dhaman Gill [email protected]. He was very rude and short, simply saying that the program does not offer any refund and they could not do anything about it. It was more like a monologue. When was my time to speak he just ignore and said he had to go.

Today, after few months, another sales rep called me again: Diana. Now they drop to 20% (I do not think they are doing well), and are trying to improve their systems. I told her that I would try it again, if they would stand by their promises and at least fix things by using my old credit. She said she had other cases like this in the past and the managers will not even listen to her request.

I guess I am just one more agent ripped off. She said she understand my frustration and asked if I would join it again. I could not believe it! It bothers me to take the time to write about this, but I hope that this review can save other agents from falling into their trap too. Here we are, almost 2 years after, $1450 lost, time lost, and stress/disappointment to see companies with these type of values out there and alive. They should not be in business.

#setschedule #scam #fraud #review #leadscam


Marko

Newport Beach,
California,
United States
I had the very SAME experience with SetSchedule...they ARE A RIP-OFF!

#3Consumer Comment

Tue, July 03, 2018

They called me and offered to set up 10 appointments with homeowners in Newport Beach & Corona del Mar that were wanting to sell their homes.

I agreed, and paid $1,850 for 10 such apoointments (paid 1/15/18)

In April they had proivded ZERO appointments to date, so I requested a refund; I spoke to "Paula" their supposed manager.  She acknowledged that they had provided no appointments for me, and said she would call me back. (she added that my area was high-end and they had little success in high-end areas.

2 weeks later, she had NOT called me, so I called her again.  She agreed to a refund, that has never materialized.

I have called her every other week since that time, and she says refund is forthcoming; that their is a process to it, but that it would come!

3 monnths later, NO REFUND still!

This company is a RIP-OFF....DO NOT USE THEM!

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