- Report: #1333613
Complaint Review: Sevan Skin Care - Santa Ana California
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Author Confirmed
Why?
Sevan Skin Care
P.O. Box 25380 Santa Ana, 92799-5380 California, USA
Phone:
(888) 656-9325 (888) 506-
Web:
N/A
Categories:
Business Rating:
(0)
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Sevan Skin Care Mystere Eye CreamEye Complex RxSkin Complex Rx Free Trial results in Super Expensive additional mailings without authorization Santa Ana California
Found an on-line ad for Eye Complex Rx and Skin Complex Rx offering free trial for shipping cost only ($4.95 & $4.95) for both Skin and Eye complex.
No information was provided on web site nor in emailed receipt indication that there would be follow up mailings of the same items for very expensive price (each item over $90).
Was surprised when 3 seperate orders were received and then noticed in last weeks bank statement (ending 2016Sep30) 4 un-authorized charges of $91.90, $94.90. $84.75 & 89.75.
I Called bank and reported the scam. Bank investigated and could not cancel as vendor claimed shipments were authorized. They were not authorized and no information was provided by vendor informing of additional shippment nor additional charges and no information was provided by vendor indicating a subscription was included with the order for the free trial. I am now attempting to contact the vendor to obtain refunds. Bank has provided contact number for three of the charges;
EyeEnergize (888) 506-8751
ShinyMysst (888) 556-2674
PearlyFeel (888) 387-0206
BeautyRestore (855) 752-8039
The above four items are the charge items as they appear in the bank statement, although the shipping label list the sender as EyeComplex Rx-SkincomplexRx and as SevanSkinCare-MystereEyeCram. All have the same Santa Ana, CA post Office Box address.
Clearly the vendor intended to create a subscription shipping of these product without purchrser knowledge as there was no notification of such. Therefore this is intentional fraud. The ads were associated with Dr. OZ and indicated he was promoting the products. I now believe that this is a false claim.
