Complaint Review: Shack Findlay Honda - Henderson Nevada

Few years ago bought my wife a mazda tribute. A couple of months later, she took it in to get an oil change at the dealer. She drives the 10 miles home and calls me and says the engine is smoking in the garage. I'm at work and call the dealer to give them a heads up. I get home and find that they've forgotten to put the oil cap back on. When I walked into the garage, I could SMELL the burning oil. I checked the oil level and it was down just a tad but there was a fine film of oil all over the engine compartment. Called the dealer again and they said to bring it back in. As I drove it back, I could smell the oil burning, I could see the slight haze from the oil burning off on the manifold out the back window, there was a slight film on the windshield and I could just about TASTE it. Got back to the dealer, checked the oil level, it was down just a little bit more. They replaced the oil cap. I was pissed about the oil smell, so I was able to bring it back another day, they gave me a loaner, they completely cleaned the engine compartment and detailed the vehicle and compted the next oil change. I just find it kind of odd that you didn't notice anything during those 1722 miles. Especially during that Az to Ca run. I suspect it has more to do with whomever owned and the way they operated that type vehicle before you. After my experience, I check the oil level AND make sure they put the oil cap on BEFORE I leave the dealer.

Few years ago bought my wife a mazda tribute. A couple of months later, she took it in to get an oil change at the dealer. She drives the 10 miles home and calls me and says the engine is smoking in the garage. I'm at work and call the dealer to give them a heads up. I get home and find that they've forgotten to put the oil cap back on. When I walked into the garage, I could SMELL the burning oil. I checked the oil level and it was down just a tad but there was a fine film of oil all over the engine compartment. Called the dealer again and they said to bring it back in. As I drove it back, I could smell the oil burning, I could see the slight haze from the oil burning off on the manifold out the back window, there was a slight film on the windshield and I could just about TASTE it. Got back to the dealer, checked the oil level, it was down just a little bit more. They replaced the oil cap. I was pissed about the oil smell, so I was able to bring it back another day, they gave me a loaner, they completely cleaned the engine compartment and detailed the vehicle and compted the next oil change. I just find it kind of odd that you didn't notice anything during those 1722 miles. Especially during that Az to Ca run. I suspect it has more to do with whomever owned and the way they operated that type vehicle before you. After my experience, I check the oil level AND make sure they put the oil cap on BEFORE I leave the dealer.

Few years ago bought my wife a mazda tribute. A couple of months later, she took it in to get an oil change at the dealer. She drives the 10 miles home and calls me and says the engine is smoking in the garage. I'm at work and call the dealer to give them a heads up. I get home and find that they've forgotten to put the oil cap back on. When I walked into the garage, I could SMELL the burning oil. I checked the oil level and it was down just a tad but there was a fine film of oil all over the engine compartment. Called the dealer again and they said to bring it back in. As I drove it back, I could smell the oil burning, I could see the slight haze from the oil burning off on the manifold out the back window, there was a slight film on the windshield and I could just about TASTE it. Got back to the dealer, checked the oil level, it was down just a little bit more. They replaced the oil cap. I was pissed about the oil smell, so I was able to bring it back another day, they gave me a loaner, they completely cleaned the engine compartment and detailed the vehicle and compted the next oil change. I just find it kind of odd that you didn't notice anything during those 1722 miles. Especially during that Az to Ca run. I suspect it has more to do with whomever owned and the way they operated that type vehicle before you. After my experience, I check the oil level AND make sure they put the oil cap on BEFORE I leave the dealer.

Few years ago bought my wife a mazda tribute. A couple of months later, she took it in to get an oil change at the dealer. She drives the 10 miles home and calls me and says the engine is smoking in the garage. I'm at work and call the dealer to give them a heads up. I get home and find that they've forgotten to put the oil cap back on. When I walked into the garage, I could SMELL the burning oil. I checked the oil level and it was down just a tad but there was a fine film of oil all over the engine compartment. Called the dealer again and they said to bring it back in. As I drove it back, I could smell the oil burning, I could see the slight haze from the oil burning off on the manifold out the back window, there was a slight film on the windshield and I could just about TASTE it. Got back to the dealer, checked the oil level, it was down just a little bit more. They replaced the oil cap. I was pissed about the oil smell, so I was able to bring it back another day, they gave me a loaner, they completely cleaned the engine compartment and detailed the vehicle and compted the next oil change. I just find it kind of odd that you didn't notice anything during those 1722 miles. Especially during that Az to Ca run. I suspect it has more to do with whomever owned and the way they operated that type vehicle before you. After my experience, I check the oil level AND make sure they put the oil cap on BEFORE I leave the dealer.

by having this dealer changed the oil documenting 3000 mile oil changes gives a good indication most likely this vehicle was under some warranty, either most likely by the dealer or a 3'rd party. yes, it's true, it's amazing you never noticed it, after all 4 quarts is alot of oil, but just drips of may not be that noticeable, after all in 17 miles, that's only 1.28 oz's, after all literally that would be literally drips and remember air conditioning creates creates spots too. At most there would be a couple of drips on the pavement, until you finally did took a long trip. i still don't see a newer vehicle using more than at most a quart every 1000 miles, the vehicle i have after 4000 miles of driving has lost around 1/2 quart, if even running synethic oil. yes... excessive wear you would be responsible... if 1.50 quarts out of 5 could even do that, but no way a blown engine caused by a missing cap... an 1 - 2 oz oil loss per day is nothing. What's the give away is ever since you got the car, formely you had the dealer change the oil a couple of times before and you in between you never checked underneath the hood, so what's different this time, unless you were trying to get out of payments or the lease or whatever, but your simply asking to put the vehicle back into it's original condition. 1700 miles is a long time, but in reality not checking the oil for 45 days or 60 days is not that long, particuarly if you know your car doesn't use excessive oil... 45 to 60 days isn't that long

i believe what you have stated it's been around 1200 - 1700 miles since the oil was changed. Depending of how far you drive, that's probably, a month, or two at the most. In any event... really that is a long time not to look under the hood, they say you should check your oil every so often, but it's true if each time it's changed your car doesn't use any oil, then what's the point of looking under the hood, after all you are entrusting the dealer for service anyhow and in that respect 3 months really isn't long at all. The days are long gone the gas station who checked the oil at the past fillups could be held responsible, which really leaves the last place who changed it responsible and 3000 miles, is a long time, the chance of loosing a quart or two is possible, but no way if the cap was missing... absolutely they are responsible. I could see negligence if damage resulted related to low fluids, but no way if it resulted in completely exhausting oil supply. In that respect, a month or two of checking the oil filler cap, is not long at all, particularly if you entrust them to service your vehicle, most people probably don't even know where that cap is located if that's the case... what would too long be, the reality is they are fully responsible, they most definitely should fully repair the engine and they don't even have a chance, you blew the engine that's not the small amount of negligence to cause a little bit excessive wear, what a most how much could a car use in 1500 miles, a quart and most 1.50 quarts out of 5.... the amount of wear and tear by that is minimal, they don't stand a chance

The car is an Honda S2000 year 2000 with 67400 miles. All I know is that when I got the car inspected the oil cap was missing, and oil was all over my engine compartment. Driving to California from Vegas is a ruff ride, but it's not the first time I drove it. Like the other times I was expecting it to work out fine, not so, considering the oil unknowingly was and had been splattering out of my oil fill hole. I don't drive a V-8 gas guzzling oil burning monster, its a 4 cylinder Honda way would I have to worry about low oil also when I take it to Honda to be serviced every 3 months?

The car is an Honda S2000 year 2000 with 67400 miles. All I know is that when I got the car inspected the oil cap was missing, and oil was all over my engine compartment. Driving to California from Vegas is a ruff ride, but it's not the first time I drove it. Like the other times I was expecting it to work out fine, not so, considering the oil unknowingly was and had been splattering out of my oil fill hole. I don't drive a V-8 gas guzzling oil burning monster, its a 4 cylinder Honda way would I have to worry about low oil also when I take it to Honda to be serviced every 3 months?

The car is an Honda S2000 year 2000 with 67400 miles. All I know is that when I got the car inspected the oil cap was missing, and oil was all over my engine compartment. Driving to California from Vegas is a ruff ride, but it's not the first time I drove it. Like the other times I was expecting it to work out fine, not so, considering the oil unknowingly was and had been splattering out of my oil fill hole. I don't drive a V-8 gas guzzling oil burning monster, its a 4 cylinder Honda way would I have to worry about low oil also when I take it to Honda to be serviced every 3 months?

The car is an Honda S2000 year 2000 with 67400 miles. All I know is that when I got the car inspected the oil cap was missing, and oil was all over my engine compartment. Driving to California from Vegas is a ruff ride, but it's not the first time I drove it. Like the other times I was expecting it to work out fine, not so, considering the oil unknowingly was and had been splattering out of my oil fill hole. I don't drive a V-8 gas guzzling oil burning monster, its a 4 cylinder Honda way would I have to worry about low oil also when I take it to Honda to be serviced every 3 months?

You left out some rather important information, such as model, year and mileage. You indicated that you have had the car for a year but make no mention of a warranty claim, suggesting that this not a new car. By your own admission, you drove for 6 weeks and 1700 miles after the oil change was performed. Yet you had no clue in all that time and all those miles that the oil cap was missing. This says you never bothered to check the oil because if you had done so you would have seen that the cap was missing. You would also have seen that the engine was low on oil. I used to be a mechanic and I am a bit confused as to how a missing oil cap causes an engine to seize. You did not mention any indications of a problem until the engine seized. How does a missing oil cap suddenly and without warning cause an engine to seize? On some cars, a missing oil cap would result in oil being splashed around the engine compartment, but the driver would have to notice the mess and the smell and smoke of oil burning off the engine. Even if he continued to drive the car that way, the direct cause of the seizure would be lack of oil in the crankcase. I think you have a high-mileage car that burned a lot of oil. Maybe not enough to produce a cloud of smoke, but enough to burn all the oil out of the crankcase. Checking the oil whenever you fill the tank is good insurance against complete loss of oil. It also gives you a chance to see if your oil cap is still in place. Nine thousand dollars sounds like a lot for an engine. Did you get any other estimates? If a mechanic told me that my engine seized due to the lack of an oil cap and then told me that it was going to cost nine grand to repair, I would start looking for a second opinion. Lancaster is located in the Mohave desert and is one of those isolated towns that thrives on gouging tourists in distress. If you haven't already done so, have it towed elsewhere for an independent evaluation.