MARIA
Rowland Heights,#2Consumer Comment
Wed, March 12, 2003
When we bought the carpet, the sales person "pushed" real hard for us to buy SHAWS.Tuftex #TS350. Claiming it was the best quality but was overstocked, so the price was real low. Only after short 35 days, I have the same problem as other consumer, loose threads, lines that is a "manufature defect", we file the claim with the retailer " Walnut Carpet" , they start playing game, giving excuses, finally they said they will replace it, but I have to PAY EXTRA in order to get the same quality product, why? They claim they sold me the wrong price, so they can only replace the same "value" not "quality"...Dispute still in process. Also. beware..In State of California, Sales person has to be license also. in this case, I also suspect they use NON lincese contractor to finished the job.
Jimmy
cleveland,#3Consumer Comment
Thu, September 26, 2002
i have been installing carpet for 17 years and i have noticed that the quality of carpet manufactoring has dropped not only for SHAW but all manufactors. It seems that the only way out for the manufactor is to blame the installor or the customers vaccum cleaner. It's time to stop passing the buck and get back to producing aquality product. the customer after all is still paying ours BILLS