- Report: #322913
Complaint Review: Sheer Cover Guthy-Renker - Palm Desert California
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Sheer Cover Guthy-Renker
41550 Eclectic Street STE 200 Palm Desert, California, U.S.A.
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Sheer Cover, Guthy-Renker: Be Sure To Read The Fine Print Introductory price is a hook for the bait and switch Palm Desert California
I saw an ad on TV for the introductory kit listed for $9.99. I ordered one for myself and one my daughter from the website. When the product arrived, I saw my total billing price was over $200 to be charged to my account in 4 payments. I called the customer service number and was told I had "upgraded" to a 90-day package. I never clicked a button to upgrade anything. I sent an email to the customer service stating that I felt that their ad was misleading, fraudulent and employed the bait and switch technique. The reply I got was a quote from the checkout page where it does state that you are enrolling in a program and if you keep the product, you will pay full price. I admit I should have read it more carefully, but I didn't. I am not an ignorant person. I am college educated. If I didn't notice the caveat, how many others didn't either? What I find very interesting is that you have a 60 day money back guarantee, but only 30 days to return the product to avoid charges. I think that this company relies on people listening to the ad and not reading the fine print. I fell for it. The sad part is that I love the makeup, but I will not do business with this company ever again. I hope that they honor their 30 day return policy and I am not charged. Didn't PCH, BMG and Blockbuster end up in class action suits because their promotions were deceptive in much the same way?
Tricked in texas
porter, Texas
U.S.A.
Tricked in texas
porter, Texas
U.S.A.
