Complaint Review: Shenoa & Company - Global Bargain Hunters - ebay - New York New York

I have read a few responses from others that do point out several problems with the appraisal that this customer received. I would like to point out a few myself: 1- Never go to a jeweler for an "independent appraisal". You will not and can not get one. This is like bringing a Ford to Chevy dealer and asking for his unbiased opinion of his competitors product. Always go to someone that does not buy or sell what you are appraising. 2- Carats are a measurement of weight, not size. Weight can be estimated by its measurements, but if the diamond is set the depth measurement could be impossible to get, thereby making the estimate completely inaccurate. 3- Understand that color and clarity is subjective and a matter of opinion. Weight is mechanical and theoretically the same on everyone's SCALE. 4- After almost 30 Years in business we have hundreds of thousands of satisfied customers. 98% of the time we have an unhappy customer it is because "their local jeweler", who they decided not to buy their jewelry from, yet decided that they would be a good person whose opinion to seek, bad mouthed the item. So ask your self the question "the next time I need an independent opinion of quality and value do I go to my local retailer and ask him about my internet purchase, or do I go to someone that does not buy or sell, pay the appraisal fee, and receive an impartial evaluation ?" Dont Worry, Be Happy !

I am a professional gemologist and appraiser,and specialize in consumer fraud cases in the jewelry industry. Consumer mistake....In this matter the jeweler who checked the stone should HAVE INSISTED it be removed from the setting to determine it's actual weight. Carat is a weight, not a size. Diamonds are cut to different depths, and if you bought one that was cut shallow, it could appear larger, much larger than one that was proportioned properly or one that was cut to be excessively deep. Resolution: If a jeweler tells you ( or any merchant for that matter ) that a item he is selling you is of a specific weight, or quality, then the item MUST conform to that representation. A sales slip or a gem report, or even an appraisal made by the SELLER legally becomes a WARRANTY. When you agreed to purchase the item, you created a binding contract, and if the seller delivers something different, he is liable to replace the item that would conform to the representation of weight, quality etc, he originally made, REGARDLESS of how much more the proper item would be. This is legally called specific performance. In simple layman's language, he can't sell you a Yugo with Cadillac emblems on it and call it a Cadillac. If that happened at your local car agency, you would have demanded what the seller said he was selling you (legally referred to as Benefit of the Bargain). It isn't different when it comes to jewelry, diamonds or anything else sold. Jeweler Who Checked the Stone's Mistake...... As the previous rebuttal stated, SI-3 is not comparable to the most widely accepted diamond grading terminology which was authored by the Gemological Institute ( GIA ). A credentialed gemologist would not use this grading system, as SI-3 does ont exist in the GIA's system. It is an I-1 at best. ( I used here stands for IMPERFECT). Hope this helps.

...sounds pretty bad, but something else i would point out to you is that the "appraiser" you took the ring to when you got it, that said it was an "SI3" was fairly uneducated as well. The only comapny that uses the SI3 designation is EGL which has a stellar reputation for being WRONG...this "appraiser" doesnt have a clue or the proper education to make the call he did. glad it ended well