- Report: #597250
Complaint Review: SHIEKH SHOES - Internet
Reported By:
Marina -
Moscow, Internet, Russian Federation
Submitted:
Updated:
-
Author Not Confirmed
Why?
SHIEKH SHOES
Shiekh Shoes 4083 E. Airport Drive Ontario, CA 917 Internet, United States of America
Phone:
+77272213740
Web:
http://www.shiekhshoes.com/store/
Categories:
Business Rating:
(0)
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SHIEKH SHOES SHIEKH SHOES failure to comply with the stated commitments, lack of customer care, not providing a paid reservation, ignoring letters and requests, fraud Internet
I made the order 4/20/2010. The money was blocked in the same day. Online store promised customers to process the order within 3-5 days and contact me email when my order is sent or if the required item is not available. 2010/4/23 I Sending them documents to confirm my billing address and ask them to replace that which is not in stock. Today 4/27/2010, and my order was not processed. Letters with questions about my order this site ignores. Even at the opening of the dispute in the PayPal does not react. I order from many U.S. and UK online stores, but such a terrible service is not met.
3 Updates & Rebuttals
Marina
Moscow,Internet,
Russian Federation
New details
#2Author of original report
Fri, April 30, 2010
Today, 4/30/2010. No changes in the status of my order there, the shop again fails to respond to my letters. The staff will, in his rebuttal to my complaint, wrote that my order has shipped 4/26/2010. Delivery status still stands - Not Yet Shipped. 4 / 29 I wrote letters to several addresses of the store with the request to send me a track number for tracking parcels. There was no answer, I never received. From this I conclude that the premise has not yet been sent. It turns out that the employee store leads me astray.
Report Attachments
Marina
Moscow,Internet,
Russian Federation
Addition
#3Author of original report
Wed, April 28, 2010
Shop not contacted me 4/21/2010! I had written them a letter with a question about my order 4/23/2010 and only then they told me that they sent me a letter 4/21/2010. But no letters to me from them that day did not come! Now store contacted me. My orders are processed and prepared for shipment. I am glad that my claim was heard and the store I went to the meeting. I am very much worried because of his order, as read a lot of negative feedback about delays and lack of good customer service work. I hope that service will improve, because I really like the assortment of goods in this store.
Randy
Ontario,United States of America
rebuttal
#4UPDATE Employee
Wed, April 28, 2010
The customer place this order on 4/20 and using PayPal as payment method. PayPal notified us they could not verify the address and bank information. We contact the customer on 4/21 to confirm bank information and address which we received the reply on 4/23 and we began processing the order. The order was shipping the following Monday 4/26. Since our policy clearly states 3-5 business day order processing we met our terms. Customer emailed us 4/27 to change 2 of the items they ordered with 2 new ones. We informed the customer the order had already been processed and shipped.
