Brandon
St. Louis,#2Consumer Comment
Wed, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up. I bought my system in May of 2002, When watching the presention I saw: - Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz) - 256 DDR memory 40GB hard drive (Really 37GB) and ect... i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable. SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one. That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE) So after about three months my computer starts messing up: When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it. Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it. TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim. so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........ (I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint). A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
Brandon
St. Louis,#3Consumer Comment
Wed, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up. I bought my system in May of 2002, When watching the presention I saw: - Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz) - 256 DDR memory 40GB hard drive (Really 37GB) and ect... i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable. SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one. That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE) So after about three months my computer starts messing up: When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it. Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it. TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim. so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........ (I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint). A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
Brandon
St. Louis,#4Consumer Comment
Wed, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up. I bought my system in May of 2002, When watching the presention I saw: - Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz) - 256 DDR memory 40GB hard drive (Really 37GB) and ect... i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable. SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one. That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE) So after about three months my computer starts messing up: When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it. Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it. TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim. so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........ (I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint). A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
Brandon
St. Louis,#5Consumer Comment
Wed, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up. I bought my system in May of 2002, When watching the presention I saw: - Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz) - 256 DDR memory 40GB hard drive (Really 37GB) and ect... i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable. SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one. That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE) So after about three months my computer starts messing up: When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it. Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it. TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim. so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........ (I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint). A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
Dave
Webster,#6Consumer Comment
Mon, July 14, 2003
Mark - I have had similar problems with Viscom support and their empty promises to fix their V2 PC issues. While I have not had any problems with the PC itself, I have returned the Vivitar (junk) camera once and am on my second time around. I too am not happy with the $2000 price tag and having a PC that I could have easily built for half the cost. they say that no other PC has the software bundle that Viscom included...well you know what, I haven't used 10% of that software yet, so that is no selling point to me, too bad hindsight is 20/20. I am trying to get legal advice on this matter, because I don't feel I got what was advertised and I DID NOT get my money's worth. For what it is worth, I feel your pain, because I was going to run my internet business off of this PC but after all the problems and 'ripoff' reports, I don't want to take my chances.
Mark
Elpaso,#7Author of original report
Fri, June 27, 2003
I am happy for you that your computer is running fine. However, just because yours works well does not discount all the reports posted on this web page. You say you are a first time user? I have been working with computers for nearly 12 years now so I know my way around on how they are built etc. I have used most major brands out there, the best I have found is Dell. I purchased the V2 Premier because of cost in payment was not due for 1 year. The problems many are having are I am sure are genuine like mine. Yes I have had problems with other p.c's in the past and they were major brands as well, I also had major brands that worked very well. My complaint is not that I have a faulty made system, my complaint is I have a faulty made system that Shop NBC and or Viscom is slow to react to fix and I was not able to return it on time due to their lack of customer concern. I am sure if they replaced it chances are, I would have a better built system. It's all about taking pride in what you sell and giving the consumer what they pay for.
HH
HH,#8Consumer Comment
Thu, June 26, 2003
I have had this computer for over 1 year and never had a problem! I do not know how you guys have so many problems with this computer. I am a first time user and I thought the setup was easy and the computer was speedy and easy to use. I called tech support about a software issue and I had fixed it with their help in under 10 minutes!!! So much faster than if it was Compaq or Gateway tech. I feel this is an awsome computer and everyone from beginer to advanced user should have one!!!!!!!!!!!!!!!