- Report: #838385
Complaint Review: Shuttlefare.com - Internet
Reported By:
wk -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Shuttlefare.com
Internet, United States of America
Phone:
877.300.4VAN
Web:
www.shuttlefare.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shuttlefare.com Fraud, Internet
This company made "reservations" with a local airport shuttle company fo me for a round trip between Sacramento and SFO to connect to and from an internation flight next month. Official looking confirmation complete with all information and numbers came by email. Immediate charge to credit card. Because there was an error I contacted the transport company, Davis Airporter, which is a legitimate company and they had never heard of my reservation.
When I contacted Shuttlefare, "Kelly" explained that my reservation "had not gone through" and the the "hold" on my credit card for the amound would be released. It is not a hold and I am watching carefully to see their is a refund. I have booked directly with Davis Airporter and should have no further problems, unless I have to hassle with the bank over the payment to Shuttlefare.
When I contacted Shuttlefare, "Kelly" explained that my reservation "had not gone through" and the the "hold" on my credit card for the amound would be released. It is not a hold and I am watching carefully to see their is a refund. I have booked directly with Davis Airporter and should have no further problems, unless I have to hassle with the bank over the payment to Shuttlefare.
1 Updates & Rebuttals
wkerby
Sacramento,California,
United States of America
Shuttlefare is Legitmate
#2Author of original report
Mon, February 13, 2012
I apologize for the previous report on Shuttlefare.com. The error was on the part of the company with whom the reservation was made. All parts of the transaction were legitimate and I feel like a fool for over-reacting.
