- Report: #811466
Complaint Review: ShuttleFare.com - Old Saybrook Connecticut
Reported By:
Jerry -
Edmonton, Alberta, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
ShuttleFare.com
222 Old Boston Post Rd. Old Saybrook, 06475 Connecticut, United States of America
Phone:
877.300.4VAN (4826)
Web:
shuttlefare.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ShuttleFare.com No Show Shuttle and/or Shuttlefraud.com Old Saybrook, Connecticut
Booked a shuttle from the airport to my hotel. Received a confirmation message and number from shuttlefare.com that the shuttle would pick us up at the airport. They even charged my credit card $41 dollars.
Landed at the airport, collected my bags and then followed their instructions. After more than 30 frustrating minutes on the phone and goofing around with their customer service, I was told "no shuttle available; we recommend that you take a cab instead." My daughter was in tears after a long flight and I was left high and dry! Took another 20 minutes to get a cab that cost $56 bucks.
The next day I tried to get my money back. After another frustrating 30 minutes on the phone, they eventually refunded my $41 dollars but by now I had wasted more than an hour and a half of my time on these guys! I asked them to at least give me the excess cost of the taxi ($15 dollars) for failing to perform. They refused,.
Landed at the airport, collected my bags and then followed their instructions. After more than 30 frustrating minutes on the phone and goofing around with their customer service, I was told "no shuttle available; we recommend that you take a cab instead." My daughter was in tears after a long flight and I was left high and dry! Took another 20 minutes to get a cab that cost $56 bucks.
The next day I tried to get my money back. After another frustrating 30 minutes on the phone, they eventually refunded my $41 dollars but by now I had wasted more than an hour and a half of my time on these guys! I asked them to at least give me the excess cost of the taxi ($15 dollars) for failing to perform. They refused,.
