- Report: #274216
Complaint Review: Silicon Solar - Bainbridge New York
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Silicon Solar
siliconsolar.com Bainbridge, New York, U.S.A.
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Silicon Solar Poor Product and Customer Service!!!! Bainbridge New York
I ordered a solar fountain pump, it worked two weeks and then quit. I sent it back at my expense. I was told it would be tested and I would be notified of the results. I never received any communication. A few weeks late a new pump showed up, but no solar panal? So I called and asked where the panel was. Another weeks or so later the panel showed up, and another pump! What I had received was not my original equiptment, but new stuff. My best guess was that the unit had been defective. I set up the new unit and for a few weeks it worked fine. But then it quit again!
I called again and was told to use the same RMA as the first return. I again returned the product as my own expense and enclosed a letter that since this was the second defective unit I had received I did not want to receive a third, but to please credit my credit card in full.
Today I received an email telling me I had a gift certificate issued for this company? When I called to find out what it was, it was in relation to my return, and it was only for 85% of the value of the product. I did not want a gift certificate, I wanted my refund.
The company refused. They told me to read their terms and conditions. Thier terms and conditions do not address new product that is defective, so I do not understand why I should be charged a "repair fee", or a "restocking fee" for the return, It's not like I changed my mind and just didn't want or need it anymore. If the pump had worked as advertised, I never would have had to return it in the first place. And I would be happy.
So now I am out about $125, no pump, and a company who's products are poor and not supported, so why even considering using the credit. I will be contacting to dispute the charges to my credit card, and filing warnings on every website I can find so no one else has to suffer what I have.
It is companies like this who scare consumners away from shopping on the internet, and who give solar technology a bad name.
I have solar lights and a fountain pump from other companies, and they have been working flawlessly for over a year.
Please, do not do business with Silicon Solar!
Toni
Concord, California
U.S.A.
I called again and was told to use the same RMA as the first return. I again returned the product as my own expense and enclosed a letter that since this was the second defective unit I had received I did not want to receive a third, but to please credit my credit card in full.
Today I received an email telling me I had a gift certificate issued for this company? When I called to find out what it was, it was in relation to my return, and it was only for 85% of the value of the product. I did not want a gift certificate, I wanted my refund.
The company refused. They told me to read their terms and conditions. Thier terms and conditions do not address new product that is defective, so I do not understand why I should be charged a "repair fee", or a "restocking fee" for the return, It's not like I changed my mind and just didn't want or need it anymore. If the pump had worked as advertised, I never would have had to return it in the first place. And I would be happy.
So now I am out about $125, no pump, and a company who's products are poor and not supported, so why even considering using the credit. I will be contacting to dispute the charges to my credit card, and filing warnings on every website I can find so no one else has to suffer what I have.
It is companies like this who scare consumners away from shopping on the internet, and who give solar technology a bad name.
I have solar lights and a fountain pump from other companies, and they have been working flawlessly for over a year.
Please, do not do business with Silicon Solar!
Toni
Concord, California
U.S.A.
2 Updates & Rebuttals
Toni
Concord,California,
U.S.A.
Update
#2Author of original report
Wed, October 17, 2007
I was contacted by Silicon Solar and spoke with a gentleman who seemed very interested in resolving my issue. But alas, he has not followed up on our conversation and I still have not recieved a refund or a working product. Can anyone out there recommend a company I should look to buy from in the future?
Mdb - Silicon Solar Pr
Bainbridge,New York,
U.S.A.
Silicon Solar Inc - PR/DSM
#3UPDATE Employee
Wed, September 19, 2007
Toni, My name is Matthew Brown, Director of Sales, Marketing and Public Relations with Silicon Solar Inc. I was disheartened to read your post on this website, as many of the former problems that had been attributed to our company have been resolved over the past few months - many that would cause the problem that you have had. I would like to take at your Silicon Solar Inc order and account report to see if there is anything that I can do resolve the situation for you personally, and further on into the future so that we can work to prevent the issue from popping up again. If you would please contact me directly with your full name, and the order number from your original invoice, I will look over the account, the notes, and the actions taken and see what I can do for you. Please feel free to send this information to my direct email: [email protected].
