- Report: #121400
Complaint Review: Silicon Solar - Sidney New York
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Silicon Solar
24 Clinton St Sidney, 13838 New York, U.S.A.
Phone:
607-563-7861
Web:
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Silicon Solar ripoff The only thing they did promptly was charge my credit card. Sidney New York
I placed an order for a "Solar Fountain Plus Kit" that "can be used not only for a fountain, but for constructing small to medium size waterfalls" on September 9, 2004. What I received about 2 weeks later was missing parts, poorly constructed, and did not work.
I called and explained the problem. I was given a RMA number and told to return everything at my expense. I was told that I would be reimbursed for the return shipping costs if the items were found to be non-functioning.
I return everything as directed and have received nothing. Repeated emails to the company have gone answered. I made multiple phone calls but only made voice contact once two moths after my original order. On that occasion, I was told my order was being shipped that day. Another month has passed and still nothing.
Do not conduct business with this company! The only thing they did promptly was charge my credit card. Their customer support is totally unacceptable. In my opinion, they are crooks and their (lack of) action criminal.
John
Grover Beach, California
U.S.A.
I called and explained the problem. I was given a RMA number and told to return everything at my expense. I was told that I would be reimbursed for the return shipping costs if the items were found to be non-functioning.
I return everything as directed and have received nothing. Repeated emails to the company have gone answered. I made multiple phone calls but only made voice contact once two moths after my original order. On that occasion, I was told my order was being shipped that day. Another month has passed and still nothing.
Do not conduct business with this company! The only thing they did promptly was charge my credit card. Their customer support is totally unacceptable. In my opinion, they are crooks and their (lack of) action criminal.
John
Grover Beach, California
U.S.A.
1 Updates & Rebuttals
Adam
Bainbridge,New York,
U.S.A.
Questions or Complaints
#2UPDATE Employee
Mon, December 13, 2004
Silicon Solar has recently moved to a new location, and in doing so, phone and fax numbers have been changed. We apologize for this inconvenience and would be more then willing to help assist customers with their online or mail order. If you are experiencing a problem with an item you have received Sincerely, Adam Customer Support Team
