Complaint Review: Silver Arch Capital Partners TRUSTED Business | Silver Arch Capital Partners Verified Safe™ …businesses consumers can trust. Silver Arch Capital Partners brings skill and creativity to every loan request. Decades of experience to secure loans for all purposes and of all sizes. To date their partners have closed more than $2 billion in loans – and counting. - Hackensack New Jersdy

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Silver Arch Capital Partners for its full commitment to quality customer service.

Ripoff Report's discussions with Silver Arch Capital partners have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Silver Arch Capital partners listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Silver Arch Capital Partners entire business is built around providing creative and effective financing structured to meet the needs of borrowers. The key to doing so is communication and transparency, and the ability to listen to the client and identify and address key issues before they become larger problems. Jeff Wolfer, the President of Silver Arch, states that "With the benefit of almost 30 years in this industry, my experience enables me, and Silver Arch, to meet the borrowers "where they are". That could mean anything from a distressed situation to a borrower taking advantage of a tremendous opportunity, and everything in between. The bottom line is that our business is based on our ability to quickly assess, structure, and complete loans that advance the borrowers plans. Customer service is intertwined in all of our operations, and we take it very seriously. "



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jeffery Wolfer during an onsite inspection held by a third-party verification company with no biases towards Silver Arch Capital Partners.

Jeffery Wolfer described how his company obtains leads, "we have a broker database of 10,000+ brokers who refer us business. We also advertise in different magazines and trade magazines. We go to conventions and to trade shows. I guess that is where we primarily get them." He additionally stated the following in regard to their sales and services process, "Our loans are typically between 1 million and 70 million. We make first mortgage loans on real estate so we get broker referrals. They refer someone to us and we explain to them what we do. We disclose to them our terms and conditions. We send them documents in writing that lay out our terms and conditions. We explain that we can handle certain types of assets and what the rates will be what the loan to value on a particular property how much we can lend at how much money we can lend. We ask stuff about their past…the type of business they are in. And after we have signed up the client we go out and we hire one of the largest appraisal companies to go out and appraise the property. We use CBRE or Newmark. And they evaluate the collateral and we try to make a loan based on the evaluations."



CUSTOMER CARE & COMPLAINT RESOLUTION – SILVER ARCH CAPITAL PARTNERS

Mr. Wolfer was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "let's say we are making a loan on a small retail mall that is worth $10 million and we are going to lend at 60% of the value in this case $6 million. CBRE goes out and evaluates the property but they don’t appraise it at $10 million but for $9 million instead. If we are lending at 60%, we can only lend $5.4 million. So, then we go back and offer them $4.5 million because our term sheet is at 60% of the value that comes back from CBRE. That is not the $6 million they came from and they can be not happy with that. That is an example on when someone may not be happy." If an issue like this ever arises Silver Arch Capital Partners is dedicated to unwinding the transaction amicably with the client.

When asked to comment on complaints posted on Ripoff Report's website Mr. Wolfer expressed, "There is no name there I have no idea who that person is or what they are about. So not only did they write the bad stuff but they did not explain who they are or any specifics. So, I can’t tell you exactly but most of the time an unhappy customer is exactly the scenario that I gave you where they signed a document with us and the due diligence deposit is non-refundable. They pass the due diligence deposit that we go out and do the due diligence and do exactly what we are supposed to do. Typically, where there is an issue is with an appraisal that comes back lower than the borrower would like. And the appraiser that we use is the largest appraisal company in the United States. It is not like we are hiring someone's friend or relative to appraise it. That is typically what happens." In order to further assure future and current clients, Silver Arch Capital Partners are rated with the BBB and a part of the broker organizations ICSC and NMBA.

Silver Arch Capital Partners is dedicated to providing clear expectations and communication to their clients, "We try to make a deal with them and amiability solve it the best we can. We also make it very clear to the originators in our office that they have to explain very clearly that the money is non-refundable the documents that we have signed and the borrower they understand that the deposit is non-refundable."

Silver Arch Capital Partners is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Wolfer stated the following, "We want to be able to show that we are trying to resolve everything and make sure that everyone knows that we are not looking to have an argument with an unhappy customer. Every business transaction does not go smoothly but we are doing the best we can.”



SILVER ARCH CAPITAL PARTNERS - STATEMENT FROM JEFFREY WOLFER

" We are one of the premier private lenders in the industry, with the knowledge gleaned from decades of experience in originating and structuring loans on all property types nationwide. We finance all types of special situations and properties, which due to one reason or another don't have the ability to get bank financing. We welcome your interest and encourage you to visit our website to get additional information. Silver Arch Capital Partners' team has over 100 years of combined experience in the private lending industry, giving them the necessary experience to quickly analyze a new submission and structure the right financing to accomplish the customers goals. Silver Arch Capital partners takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Silver Arch has a great work environment. With so much knowledge of the industry among the senior management, we can quickly determine whether we can help each customer, and can come up with solutions for real world problems right away."

Ripoff Report was pleased to learn that Silver Arch Capital Partner's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SILVER ARCH CAPITAL PARTNERS

Silver Arch Capital Partners recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Silver Arch Capital Partners has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jeffrey Wolfer, Ripoff Report is convinced that Silver Arch Capital Partners is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Silver Arch Capital Partners meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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