- Report: #764007
Complaint Review: Silver State Towing - Las Vegas Nevada
Reported By:
Concerned Citizen -
Las Vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Silver State Towing
2400 S. Highland Dr., Las Vegas, 89102 Nevada, United States of America
Phone:
702 869-8785
Web:
www.silverstatetowing.com
Categories:
Business Rating:
(0)
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Silver State Towing BE AWARE OF TOWING SCAM Las Vegas, Nevada
THIS COMPANY HAS SCAMED ME
There is a vacant lot across the street from Newport Lofts located at 930-400 S. Third St., Las Vegas. For as long as I can remember, people have parked in this lot to visit the Law Office of James Dean Leavitt and visit friends in the building.
Recently Silver State Towing put a small sign in the middle of the lot that is not in the parker's line of sight nor can be read that states that you are not allowed to park there. The car was parked their like usual for no more than 10 minutes, when a tow truck was called to remove the car from the vacant lot. I ran to the car to stop the guy and find out why he was towing my car, when he informed me of the small sign in the middle of the dirt lot. I asked him if there was a drop fee, which is required by Nevada law and he said its my job, handed me his business card and towed my car.
When I got to the Silver State Towing located at 2400 S. Highland Dr., Las Vegas, NV I was treated with disrespect, told I was trespassing and was forced to wait outside until they felt like helping me. I was reading the fees on the window and it said that the charge was $165.00. When I received the invoice I was charged $240.00. They added a "storage fee" of $40.00 and a "set out fee" of $35.00. The sign also said that the $40.00 storage charge is for anytime in excess of 24 hours. My car was literally there at the impound yard for 15 minutes until I got there. After researching Nevada law this afternoon, I also found out that it was illegal for them to charge me this fee.
The sign in the window, which I took a picture of also stated that there is a drop charge of $100.00. Meaning that the driver at the time of pickup could have left the car for $100.00. He never gave me that option, especially when I specifically asked if such a fee existed. When I asked the lady who finally gave me my car back, she said that it is at the discretion of the driver to offer a drop fee. That is not what the Nevada statue says. The fee is supposed to apply to everyone.
I spoke with the secretary at the Law Office of James Dean Leavitt and the security guard at the front door of Newport Lofts and they both informed me that it was a scam and that there is a man that lives in the building across from the lot that is paid a kickback to notify the company when a car is parked there. Both offices informed me that this happens about 10 times a day to people and that there is nothing that they can do about it.
How is it that this towing company can randomly tow vehicles, charge whatever they want and get away with it? This was a total scam. It is absolutely criminal and they should not get away with doing this to people.
There is a vacant lot across the street from Newport Lofts located at 930-400 S. Third St., Las Vegas. For as long as I can remember, people have parked in this lot to visit the Law Office of James Dean Leavitt and visit friends in the building.
Recently Silver State Towing put a small sign in the middle of the lot that is not in the parker's line of sight nor can be read that states that you are not allowed to park there. The car was parked their like usual for no more than 10 minutes, when a tow truck was called to remove the car from the vacant lot. I ran to the car to stop the guy and find out why he was towing my car, when he informed me of the small sign in the middle of the dirt lot. I asked him if there was a drop fee, which is required by Nevada law and he said its my job, handed me his business card and towed my car.
When I got to the Silver State Towing located at 2400 S. Highland Dr., Las Vegas, NV I was treated with disrespect, told I was trespassing and was forced to wait outside until they felt like helping me. I was reading the fees on the window and it said that the charge was $165.00. When I received the invoice I was charged $240.00. They added a "storage fee" of $40.00 and a "set out fee" of $35.00. The sign also said that the $40.00 storage charge is for anytime in excess of 24 hours. My car was literally there at the impound yard for 15 minutes until I got there. After researching Nevada law this afternoon, I also found out that it was illegal for them to charge me this fee.
The sign in the window, which I took a picture of also stated that there is a drop charge of $100.00. Meaning that the driver at the time of pickup could have left the car for $100.00. He never gave me that option, especially when I specifically asked if such a fee existed. When I asked the lady who finally gave me my car back, she said that it is at the discretion of the driver to offer a drop fee. That is not what the Nevada statue says. The fee is supposed to apply to everyone.
I spoke with the secretary at the Law Office of James Dean Leavitt and the security guard at the front door of Newport Lofts and they both informed me that it was a scam and that there is a man that lives in the building across from the lot that is paid a kickback to notify the company when a car is parked there. Both offices informed me that this happens about 10 times a day to people and that there is nothing that they can do about it.
How is it that this towing company can randomly tow vehicles, charge whatever they want and get away with it? This was a total scam. It is absolutely criminal and they should not get away with doing this to people.
2 Updates & Rebuttals
advocate
las vegas,Nevada,
NTA
#2Consumer Comment
Sat, May 25, 2013
The NTA will talk a good game but ultimately do nothing to assist the public. While they are supposed to handle and assist the public, they do not. It is open to the public to see how many justifiable complaints have been filed against some of the tow companies and the AG and the NTA do nothing. It is rather funny to sit in a hearing and observe how the AG who is supposed to represent the person filing the complaint is actually representing the tow company. Then the AG will suggest no fine with some excuse. Not the same for taxi and limo companies that the NTA regulates. Someone in Nevada government needs to get his/her car towed and see what is charged, it is a joke and the NTA continues to approve tariff rate increases. We would be better off without them and let the tow companies regulate themselves through competition. While their are some very good and honest tow companies in Nevada, their are many more whom just rip the people of /Nevada off and even worse is we are paying these people whom work for the NTA to allow it to happen. A double rip-off.
Mike
Las Vegas,Nevada,
U.S.A.
NTA
#3Consumer Comment
Fri, August 12, 2011
Contact the Nevada Transportation Authority at 702-486-3303 / 2290 S Jones Blvd Suite #110 and file a complaint. If they broke the law (and it sounds like they did) they will have to pay your money back plus penalties.
