- Report: #911137
Complaint Review: Sima Products Corp. - Oakmont Pennsylvania
Reported By:
LSK -
Oshkosh, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sima Products Corp.
140 Pennsylvania Avenue, Bldg. #5 Oakmont, 15139 Pennsylvania, United States of America
Phone:
1-800-345-7642
Web:
Categories:
Business Rating:
(0)
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Sima Products Corp. Warranty, WHAT Warranty! Oakmont, Pennsylvania
I purchased a brand new First Alert weather radio through a storefront off of EBAY. I set the radio up a month or so ago. The other day I had to unplug it and when I plugged it back in, I received an error message and the radio would not work. It lights up but does nothing but display the error message. I contacted the seller to make sure they were operating as a retail storefront, then called Sima Products through the number listed on the 90-Day Limited Warranty in the booklet, as I was still within my 90-day window of purchase. After dialing 0 and speaking with an operator, I was put through to a very RUDE gentleman who immediately asked what the problem was (in a not very nice way) and when I explained, he said that the item was no longer in production and they will not cover it. I asked what about the warranty and he said it no longer had a warranty since it wasn't in production. Nowhere in this 90-Day Limited Warranty wording does it say it will not be covered if not in production. That's crazy because who could keep up with items constantly being discontinued and new production. They should still stand behind their products they produce. I bought it brand new! I can't believe how rude he was. I've never encountered someone like this in Customer Service before with such a complete lack of customer service. Here is the warranty verbiage: 90 Day Limited Warranty from Sima Products Corporation
Sima Products Corp. (Sima) warrants that if the accompanying product proves to be defective to the original purchaser in material or workmanship within 90 days from the original retail purchase, Sima will, at Simas option,
either repair or replace same without charge (but no cash refund will be made).
What you must do to enforce Warranty
You must deliver, mail or ship the product, together with both the original bill of sale and this limited Warranty statement as proof of warranty coverage to:
Sima Products Corp.
Attn: Customer Service
140 Pennsylvania Ave. Bldg. #5
Oakmont, PA 15139
It is recommended that you call Sima Customer Service at 800-345-7462 to obtain a return authorization number.
Limitation of Liability and Remedies
Sima shall have no liability for any damages due to lost profits, loss of use or anticipated benefits, or other incidental, consequential, special or punitive damages arising from the use of, or the inability to use, this product, whether
arising out of contract, negligence, tort or under any warranty, even if Sima has been advised of the possibility of such damages. Simas liability for damages in no event shall exceed the amount paid for this product. Sima neither
assumes nor authorizes anyone to assume for it any other liabilities. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Sima Products Corp. (Sima) warrants that if the accompanying product proves to be defective to the original purchaser in material or workmanship within 90 days from the original retail purchase, Sima will, at Simas option,
either repair or replace same without charge (but no cash refund will be made).
What you must do to enforce Warranty
You must deliver, mail or ship the product, together with both the original bill of sale and this limited Warranty statement as proof of warranty coverage to:
Sima Products Corp.
Attn: Customer Service
140 Pennsylvania Ave. Bldg. #5
Oakmont, PA 15139
It is recommended that you call Sima Customer Service at 800-345-7462 to obtain a return authorization number.
Limitation of Liability and Remedies
Sima shall have no liability for any damages due to lost profits, loss of use or anticipated benefits, or other incidental, consequential, special or punitive damages arising from the use of, or the inability to use, this product, whether
arising out of contract, negligence, tort or under any warranty, even if Sima has been advised of the possibility of such damages. Simas liability for damages in no event shall exceed the amount paid for this product. Sima neither
assumes nor authorizes anyone to assume for it any other liabilities. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
