Heather
Elkin,#2Consumer Suggestion
Mon, March 10, 2003
I posted my rip off report a few days ago. I found out how to get your money back. I too had called AOL billing/customer support, with no sucess. I was treated rudely, and told that it was my fault that this happened. In truth, my 12 yr old son clicked on a link in a chat room that said "free $25 gift card to Kmart" and in turn, I was charged $134.95 to my Visa Check Card. After hours on the phone Thursday night and Friday, I decided to call the main office of AOL. I called 703-265-1000 and spoke with an executive leason (forgive my spelling). I told him my story, and he said not only would AOL refund me my money, he would start 2 investigations for me. One to handle the RUDE customer service by the people I had spoken to the night before, and the other to investigate AOL's association with this company. I will let you know when the money is back into my checking account.