- Report: #1007642
Complaint Review: SImplefloors - Internet
Reported By:
Leah -
Albuquerque, New Mexico, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
SImplefloors
Internet, United States of America
Phone:
1-800-220-7112, option 3
Web:
simplefloors.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SImplefloors selling a defective product and standing behind a warranty that absolves them of any liability for their product Internet
we purchased over 1000 sq ft of lapacho hand scrapped engineered maple flooring because it had a better janka rating than oak which we had used in our last house (and were very happy with). we had the floor in mere days when we realized the mistake we had made.
The "maple" floors dent, scratch, and splintered immediately. Again, we have always had hardwood floors in our home, our last house had engineered oak floors so I know what kind of wear and tear they should assume. We cannot wear shoes inside, the kids cannot put any toys on the floor etc.
I was sure we had just received a defective shipment and contacted simple floors with pictures of the scrapes, excessive markings, and in two spots the corner of the plank has separated from the bottom, rising above the rest of the flooring. They sent me their policy stating that this is indeed all I can expect from their product. We are heartbroken with an entire house of flooring that looks decades old instead of the year and a half it is. Please avoid using this company. I would not put it in again if it was given to me.
The "maple" floors dent, scratch, and splintered immediately. Again, we have always had hardwood floors in our home, our last house had engineered oak floors so I know what kind of wear and tear they should assume. We cannot wear shoes inside, the kids cannot put any toys on the floor etc.
I was sure we had just received a defective shipment and contacted simple floors with pictures of the scrapes, excessive markings, and in two spots the corner of the plank has separated from the bottom, rising above the rest of the flooring. They sent me their policy stating that this is indeed all I can expect from their product. We are heartbroken with an entire house of flooring that looks decades old instead of the year and a half it is. Please avoid using this company. I would not put it in again if it was given to me.
1 Updates & Rebuttals
simpleFLOORS
Suwanee,Georgia,
simpleFLOORS
#2UPDATE Employee
Fri, May 24, 2013
Hello there, my name is Melissa Liu from simpleFLOORS Suwanee and I would like to acknowledge your situation and let you know that you are absolutely free to call us at any time!
If you have any questions or concerns please contact Scott Lewanowicz at 6783650222 to further discuss the situation or any of oyur concerns.
Thank you for your time and we hope to hear from you soon.
