- Report: #1038704
Complaint Review: SimpleMobile - Internet
-
Author Confirmed
Why?
SimpleMobile
PO Box 147 East Irvine, CA 92650 Internet, United States of America
Phone:
1.877.878.7908
Web:
www.SimpleMobile.com
Categories:
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SimpleMobile Tracphone Wireless "tax" scam Internet
Nowhere on their web site or in their advertising, does SimpleMobile reveal that after you are a customer for a while, and begin to ignore the usual notice of what has been charged to your bank card, you will find SimpleMobile has added a "tax."
When you write and ask what is the tax for, they ignore you and never even acknowledge your email.
When you call the on the phone, the so-called customer service rep either cannot or will not tell you anything about this alleged "tax" other than (his words) "it goes to the government."
What government?
What is the legal name of the tax?
How is the rate calculated?
Where does the money go?
He has no information. Finally after some serious hardball questions (I am a former journalist with a lot of skill at asking unavoidable questions) he said that this is not exactly a tax but is a charge for services "not included on your account" (whatever that means).
After reading all the other reports here in this web site and others found by a search, I see that SimpleMobile is a pretty nasty company with a contemptuous attitude towards SimpleTruth.
When you write and ask what is the tax for, they ignore you and never even acknowledge your email.
When you call the on the phone, the so-called customer service rep either cannot or will not tell you anything about this alleged "tax" other than (his words) "it goes to the government."
What government?
What is the legal name of the tax?
How is the rate calculated?
Where does the money go?
He has no information. Finally after some serious hardball questions (I am a former journalist with a lot of skill at asking unavoidable questions) he said that this is not exactly a tax but is a charge for services "not included on your account" (whatever that means).
After reading all the other reports here in this web site and others found by a search, I see that SimpleMobile is a pretty nasty company with a contemptuous attitude towards SimpleTruth.
