- Report: #155173
Complaint Review: Singapore Airlines - Schipol, Amsterdam Neterlands
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Singapore Airlines
Vertrekpassage 237 Schipol, Amsterdam, 1118 AV Neterlands, Netherlands
Phone:
020-31 20 5488888
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Singapore Airlines ripoff - On web ticket cancelation was charged 1440 euro's, was not warned Schipol, Amsterdam Neterlands
On March the 22nd 2005 I booked a flight for my wife and myself to fly to Auckland from Amsterdam for Christmas 2005/2006 to be with my family there. I attempted to book early and I also arranged the seating over the web. I have never cancelled a ticket before and did not see any reason why I would ever have too.
To my surprise and joy I found out that my wife is pregnant and the due date is from week 2 in 2006. This sadly falls directly in between the outbound and inbound travel dates and as you know air travel is not recommended after week 35. I can provide a doctors statement.
As soon as I found this out I logged onto my Kris flyer account and attempted to cancel the tickets. When I put in my flight booking of LTSEQQ and selected cancel booking the only thing that was stated is something like there may be a charge for ticket cancellation to cover administration costs and to dissuade users from abusing the web booking system.
I begrudgingly agreed to the admin costs even though I was not abusing the web booking system but no way did I agree to give up 1444 euros. You would have to be stupid to do that. I am not stupid and I am quite capable of reading and understanding web pages. No way did the Kris flyer page convey that it would deduct 50% of the ticket cost otherwise I would have not done it. If that were the case I would have called reservations and changed the dates or travel parties.
I do expect to be credited with the remaining 1444 euros by either:
1. Given a credit note to travel on a later date when my wife, child and I will be able to travel.
2. I will pay back the reimbursed 50% and then the ticket dates changed to a suitable date when all parties can travel.
3. Use the remaining 1444 euros owed to me for tickets for my Parents to come from NZ to NL, I will pay the remainder.
4. Or to place the remaining credit back on my credit card.
I also expect the Kris flyer ticket cancellation web page to be updated to indicate that ticket cancellation will incur not only the administration costs but any other costs related directly to the ticketing class and conditions. This is not currently the case and I am sure is in contradiction to U.S., ISO, ITIL and EU standards.
Paul
The Hague
Netherlands
To my surprise and joy I found out that my wife is pregnant and the due date is from week 2 in 2006. This sadly falls directly in between the outbound and inbound travel dates and as you know air travel is not recommended after week 35. I can provide a doctors statement.
As soon as I found this out I logged onto my Kris flyer account and attempted to cancel the tickets. When I put in my flight booking of LTSEQQ and selected cancel booking the only thing that was stated is something like there may be a charge for ticket cancellation to cover administration costs and to dissuade users from abusing the web booking system.
I begrudgingly agreed to the admin costs even though I was not abusing the web booking system but no way did I agree to give up 1444 euros. You would have to be stupid to do that. I am not stupid and I am quite capable of reading and understanding web pages. No way did the Kris flyer page convey that it would deduct 50% of the ticket cost otherwise I would have not done it. If that were the case I would have called reservations and changed the dates or travel parties.
I do expect to be credited with the remaining 1444 euros by either:
1. Given a credit note to travel on a later date when my wife, child and I will be able to travel.
2. I will pay back the reimbursed 50% and then the ticket dates changed to a suitable date when all parties can travel.
3. Use the remaining 1444 euros owed to me for tickets for my Parents to come from NZ to NL, I will pay the remainder.
4. Or to place the remaining credit back on my credit card.
I also expect the Kris flyer ticket cancellation web page to be updated to indicate that ticket cancellation will incur not only the administration costs but any other costs related directly to the ticketing class and conditions. This is not currently the case and I am sure is in contradiction to U.S., ISO, ITIL and EU standards.
Paul
The Hague
Netherlands
1 Updates & Rebuttals
Lee
Sydney,Australia,
Australia
You should have used Qantas or Air NZ
#2Consumer Suggestion
Sun, August 28, 2005
Sorry about your loss, it is absurd. One thing I have learned (also the hard way) is to ONLY use Qantas or Air New Zealand if you are coming to Australia/NZ. At the moment Singapore Airlines is trying to force the Australian govt to allow it to use Sydney as a hub for trans oceanic flights, but has refused thus far. Qantas does not put huge cancelation fees on its tickets, it is still consumer friendly, or at least friendlier than the Asian airlines. Singapore's govt owns most of the airline as well, so basically fighting Sing Air is like fighting the transportation dept of its govt, you won't win.
