Juliet
Birmingham,#2Consumer Suggestion
Wed, August 24, 2005
It sounds like you used your bank account information, not a credit card. If you did, contact your bank's customer service department and let them know you need to dispute this transaction immediately. If you gave the company your account info for an electronic check, you may need to file a form called an Affadavit of Unauthorized Withdrawal. Where I bank, you do have to go into a bank branch office to file one of those. If you used your check card on your bank account, they may have a separate Electronic Funds Transfer Dispute department. At my bank the check card disputes can be registered over the phone. Basically, just let them know someone took your money illegally and the person you are speaking with should be able to direct you to the right place. Good Luck, I hope you get all your money back.
Kelly
Los Angeles,#3UPDATE EX-employee responds
Wed, August 24, 2005
I am an ex-employee of the company. The vacuum is designed by Singer, but the product is not really made by singer. Of course the company also is not a "Singer" company and it is called "Lazer Storm". I did try to help some people, but I was told my job was only taking orders. Other shipping and billing problems had nothing to do with me. if anyone tried to help to track shipment for buyers, he would be fired. I think they never ship out orders, so there is no shipment can be tracked. I don't know what I can do to help. if you are paying by a credit card, I am 100% sure you can get your money back by disputing the charge with your card company. Because there is a problem with this company, they will never fight back on the dispute with your credit card company. You should also file a FTC consumer complaint. https://rn.ftc.gov/pls/dod/wsolcq$solcq.actionview