- Report: #66071
Complaint Review: Singer Smart Scissors - Bridgeport Connecticut
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Author Not Confirmed
Why?
Singer Smart Scissors
P.O. Box 13184 Bridgeport, 06673 Connecticut, U.S.A.
Phone:
800-827-9064
Web:
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Singer Smart Scissors Too slippery to buy from Bridgeport Connecticut
This is a current TV ad, for 2 Smart Scissors + a fabric shaver for $19.95 + 7.95 S/H. For purposes of identification, because I know multiple companies sell this product, the phone # in the ad is 800-851-0011. All they provide is a P.O. Box # for an address.
When you call the number in the ad, it's not really the company selling the product, but an order-taking company. The guy says he has no specifics about the company, other than a customer service number (the one I listed above).
When you call that number, you're told, again, that they're just a customer service company, & they only have the name of the product & the p.o. address.
So let me get this straight--they don't want you to know where they are, or WHO they are, they've outsourced both their order-taking and their customer service, and even THEY don't know who or where the company is. Hmmm, seems to me they're not exactly eager to have a person check them out, since they've made it IMPOSSIBLE!
I think I'll pass on ordering from this TV ad, thanks, but does anyone have any brilliant ideas how/whether it might have been possible to check them out? Also, I thought companies selling thru the mail (including TV/radio ads) HAD to disclose a physical address??
Kind of reminds me of the company I got hold of one time from an 800-# on a package of razors. Said they didn't service that brand & hung up. I called back & talked to a supervisor, & was told that's exactly what the girl was supposed to do, and no they would NOT tell me who they were (the company, I mean, not the individuals)! Is that really legal--for them to refuse to disclose the name of the company I'm talking to??!
Rebecca
Manchester, Connecticut
U.S.A.
When you call the number in the ad, it's not really the company selling the product, but an order-taking company. The guy says he has no specifics about the company, other than a customer service number (the one I listed above).
When you call that number, you're told, again, that they're just a customer service company, & they only have the name of the product & the p.o. address.
So let me get this straight--they don't want you to know where they are, or WHO they are, they've outsourced both their order-taking and their customer service, and even THEY don't know who or where the company is. Hmmm, seems to me they're not exactly eager to have a person check them out, since they've made it IMPOSSIBLE!
I think I'll pass on ordering from this TV ad, thanks, but does anyone have any brilliant ideas how/whether it might have been possible to check them out? Also, I thought companies selling thru the mail (including TV/radio ads) HAD to disclose a physical address??
Kind of reminds me of the company I got hold of one time from an 800-# on a package of razors. Said they didn't service that brand & hung up. I called back & talked to a supervisor, & was told that's exactly what the girl was supposed to do, and no they would NOT tell me who they were (the company, I mean, not the individuals)! Is that really legal--for them to refuse to disclose the name of the company I'm talking to??!
Rebecca
Manchester, Connecticut
U.S.A.
