- Report: #574042
Complaint Review: SIRIUS Satellite Radio - Phoenix Arizona
Reported By:
Gary -
Logan, West Virginia, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
SIRIUS Satellite Radio
P. O. BOX 78211 Phoenix, 85062-8211 Arizona, United States of America
Phone:
8776355005
Web:
sirius.com
Categories:
Business Rating:
(0)
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SIRIUS Satellite Radio AUTOMATIC RENEWAL EVEN AFTER I SOLD THE VEHICLE! Phoenix, Arizona
We owned a vehicle for several years that had SIRIUS Satellite Radio. We traded the vehicle in April 2009. We were paid up until November, so I let the service continue because I listened on the internet. SIRIUS kept sending me invitations to renew for a super deal etc. But I declined. When I failed to be able to access the system, I assumed the service had ended and that was fine. Then, much to my surprise, in February, I get an invoice for $36.90. When I call, they "explain" to me that they AUTOMATICALLY RENEWED my subscription as a "service" to me!!!! What???? I questioned the supervisor, John M., about the legality of this and he indicated that the billing practice had been tested in court and it is legal. I can't believe they can renew me without my consent! Then when I went online to cancel it, I discovered that I could do everything else to the account but cancel it! Surprise! The ONLY way that can be done is by a phone call. So, I called again. This time they informed me that the account had actually already been sent to a collection agency on Feb. 18th. So, when I call the collection company, they say the account hasn't hit their books yet. I casually ask the person from NCO Collecting Agency, "Do you get a lot of complaints about SIRIUS Radio?" The lady laughs and says, "Oh, don't get me started!" Obviously, they also know this is a MAJOR scam. If this practice isn't illegal, it certainly should be; because it is clearly immoral! It is companies like SIRIUS that give all business people a bad name!
1 Updates & Rebuttals
mmw
pasadena,Maryland,
United States of America
Sirius Renewal
#2Consumer Comment
Mon, July 18, 2011
I have also found myself in this same situation! They pick and choose who they do this to because my husband and I didn't renew at the same time and only I was billed. When I called they gave me the run around and said they set me many letters in the mail, but they didn't send me any. I never agreed to an auto renewal and received bills and phone calls every year for me to renew my subscription. This year I traded in my vehicle and opted not to transfer to my new car. That's when they chose to steal my money and send me a collection notice. I've never heard of a company stealing money because you didn't want to renew their services. They should be charged for theft and lying about contacting their customers who don't want their service anymore!
