- Report: #91758
Complaint Review: S&J Auto - Saratoga Springs New York
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Author Not Confirmed
Why?
S&J Auto
40 Excelsior Ave Saratoga Springs, New York, U.S.A.
Phone:
800-456-8144
Web:
N/A
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Business Rating:
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S&J Auto ripoff fradulent billing Saratoga Springs New York
On April 15th, all seemed fine, S&J were going to help me get a quarter end glass replacement for my Eagle Summit. It would cost $87 plus change. No problem. It would be shipped in 5-7 work days. No problem. Got a call 24 hours later, won't ship the part unless I authorize an additional $50 for S&H. Won't do it. Christina was looking for a part closer to me. No problem.
Got a call 1 or 2 day later and found part in my area. Would refund my S&H charges since I went and got the part. No problem. Got the part, but no refund and no corrected invoice to submit to insurance company. Called Christina numerous times (approx. 5 times). No answer. Got tired of leaving voice mail that won't be returned. Called back and went through the "Sales" option and got a gentleman (no name) who told me I had to talk to the customer refund dept. and he transferred me. I told him it would have been nice for Chritina to return a call and inform me of that, but never did.
Left a few messages for the customer refund person and still no return calls. Called today and informed Christina, who now has a NEW job and she of coursed transferred me to customer refund with of course another voice mail left. This time I did inform the refund staff that if I didn't get a call back, I was contacting my State Attorney General Offices.
Rose
McKees Rocks, Pennsylvania
U.S.A.
Got a call 1 or 2 day later and found part in my area. Would refund my S&H charges since I went and got the part. No problem. Got the part, but no refund and no corrected invoice to submit to insurance company. Called Christina numerous times (approx. 5 times). No answer. Got tired of leaving voice mail that won't be returned. Called back and went through the "Sales" option and got a gentleman (no name) who told me I had to talk to the customer refund dept. and he transferred me. I told him it would have been nice for Chritina to return a call and inform me of that, but never did.
Left a few messages for the customer refund person and still no return calls. Called today and informed Christina, who now has a NEW job and she of coursed transferred me to customer refund with of course another voice mail left. This time I did inform the refund staff that if I didn't get a call back, I was contacting my State Attorney General Offices.
Rose
McKees Rocks, Pennsylvania
U.S.A.
4 Updates & Rebuttals
JOYCE
SARATOGA SPRINGS,New York,
U.S.A.
already refunded her account !
#2UPDATE Employee
Thu, May 20, 2004
As she was making the complaint we had already refunded her account just minutes before the complaint was posted. We do quite a volume of business and have to be certain of our checks and balances. This proceedure can take time given the volume of bussiness. The credit has already been given.
JOYCE
SARATOGA SPRINGS,New York,
U.S.A.
already refunded her account !
#3UPDATE Employee
Thu, May 20, 2004
As she was making the complaint we had already refunded her account just minutes before the complaint was posted. We do quite a volume of business and have to be certain of our checks and balances. This proceedure can take time given the volume of bussiness. The credit has already been given.
JOYCE
SARATOGA SPRINGS,New York,
U.S.A.
already refunded her account !
#4UPDATE Employee
Thu, May 20, 2004
As she was making the complaint we had already refunded her account just minutes before the complaint was posted. We do quite a volume of business and have to be certain of our checks and balances. This proceedure can take time given the volume of bussiness. The credit has already been given.
JOYCE
SARATOGA SPRINGS,New York,
U.S.A.
already refunded her account !
#5UPDATE Employee
Thu, May 20, 2004
As she was making the complaint we had already refunded her account just minutes before the complaint was posted. We do quite a volume of business and have to be certain of our checks and balances. This proceedure can take time given the volume of bussiness. The credit has already been given.
