Complaint Review: Skin Noir - Santa Ana California

One even called me back and harrassed me with putting, again, the blame on me. Still in the process for full refund. I am very upset. Had never ordered anything like this on line and I fell on the trap. Asked for and address to return product and would not provide one.

I got an advertisement on my mail about the product SkinNoir, for a free trial product, stating that I would be charged only $4.95 for shipping and handling.  I understood that a sample of the product would be sent to me and that I would have the option to order any additional product.  I did not read any other instructions, ordered the product, which by the way, before checking out other offers appeared for eyes, etc, which I declined, because I was not ready to spend any money.

I received the product, which I started using and so far it has not caused any allegies (which usually happens to me) but I needed to wait and try it for longer period of time.

Suddenly, I see a charge for $89.95 on my bank account.  I inmediatelly called SkinNoir to dispute this amount.  Oh boy! I got all the blame of not reading the instructions, that I authorized the charge, that it was a trial which it does not mean it was a free product, that the $4.95 was charged ahead as a shipping charge and that after 14 days I would be charged for the product itself, etc.  I told them I did not remember seeing anything about being charged that amount of money, which I would have never authorized, not even tried the product, because I WOULD NEVER buy a product for that amount of money.

I went back into the website and of course, in very small letters it gives an explanation that I think is very misleading.  It does not mention a further charge of $89.95 nor that the product is a final sale, to which the representative said, that a try out product means it cannot be returned...really!!  I asked if I could return the product and get a full return to which they said it was a final sale, that the product was already openned and used to which I said I had to be crazy to think I could pay $89.95 to try out a product. 

The first representative offered me a 35% refund at first, then a 50% when I said I would write a letter to the Better Business Bureau and CEO of Skin Noir.  They credited the 50% and cancelled any further charges or products.  However, after reading on this website that they are a ripp off, I got very upset and called back.  After I insisted on returning the product and getting full refund, the rep continued to give me a hard time.  I said no thank you, that I would write letters to them, my bank and the BBB and hanged up.  The representative offered that speak to a supervisor with I refused, I was done talking.  They were horrible, and the same representative called me back to harrass me and put the blame on me, again and to offer an extra 25% credit.  I refused because it was more clear to me that this was a total scam, ripp off and pursposely false advertisement.  We work hard for our money and I want a full credit.  Still in the process of getting it.