Complaint Review: Skin Pro international Inc. / Skincarebilling.com - Miami Beach. FL Internet

Originally this was brought to my attention because Management was concerned for the customer service agents well being. It seemed once per week a profanity laden phone call, originating from China, would come in and the unlucky agent who answered the phone had to waste an hour of their time trying to understand what this customer was so upset about.

Despite a strong sense of tomfoolery and documented threats and false reports about my company, I sent a no questions asked refund overnight to Shan Chan King. A Cashiers check, in fact.

Ms. Shan Chan King thanked me for finally getting involved and assured me she would update this thread accordingly. Well, true to form, Shan Chan King has not come back to update the details as promised and is instead still posting bogus reviews about the company on various web forums. Accordingly, I am updating the record from our side as the owner of the company. I'm sorry everyone had to read through this upon researching Skin Pro International or any brands we own and operate, and urge you to look up our impeccable record at the Southeast Florida Better Business Bureau and compare us to any other skin care company out there.

Here is a copy of the conversation confirming receipt: December 7th, 2010:

On Tue, Dec 7, 2010 at 1:04 AM, wrote: > >> >> Yes, I just got it yesterday. Will follow up on it this week and revert to >> you.

Again, I'm sure anyone who takes the time to read the asinine claims made by this person and takes a look at the foul language used, it's obvious we care about our image and went out of our way to settle a score despite having done nothing wrong and dealing with many awful, profanity-laden phone calls in the process.

Originally this was brought to my attention because Management was concerned for the customer service agents well being. It seemed once per week a profanity laden phone call, originating from China, would come in and the unlucky agent who answered the phone had to waste an hour of their time trying to understand what this customer was so upset about.

Despite a strong sense of tomfoolery and documented threats and false reports about my company, I sent a no questions asked refund overnight to Shan Chan King. A Cashiers check, in fact.

Ms. Shan Chan King thanked me for finally getting involved and assured me she would update this thread accordingly. Well, true to form, Shan Chan King has not come back to update the details as promised and is instead still posting bogus reviews about the company on various web forums. Accordingly, I am updating the record from our side as the owner of the company. I'm sorry everyone had to read through this upon researching Skin Pro International or any brands we own and operate, and urge you to look up our impeccable record at the Southeast Florida Better Business Bureau and compare us to any other skin care company out there.

Here is a copy of the conversation confirming receipt: December 7th, 2010:

On Tue, Dec 7, 2010 at 1:04 AM, wrote: > >> >> Yes, I just got it yesterday. Will follow up on it this week and revert to >> you.

Again, I'm sure anyone who takes the time to read the asinine claims made by this person and takes a look at the foul language used, it's obvious we care about our image and went out of our way to settle a score despite having done nothing wrong and dealing with many awful, profanity-laden phone calls in the process.

Update:

The Customer continues to call with profanity-laced accusations.  All agents have been instructed to not engage in any conversation with Shan Chan, and we've turned the matter over to legal representation. 

She has sent several email threats and is constantly degrading company agents.  All of this stems from not getting an instructional manual, mind you. 

We've asked (nicely) several times to resolve the matter, but refuse to correspond with someone who has no respect for individuals who answer the phones and emails in our company.

Management
(11/15/10)

We've been selling online for 10 years - never have we encountered someone so unsatisfied and unprofessional.  Calling our company "cons" could not be further from the truth - check our BBB rating. 

Internally we honestly think this is a competitor trying to hurt us - no customer would do the things this person has done with such hate. 

The initial inquiry was an irate consumer who demanded a brochure.  We sell skin care products, not informational guides, so I'm not sure where this request was coming from.  The reps handled it with care, even though the customer was being highly unreasonable.  I've personally been asked several times "what to do" because this customer seems to suffer from multiple personalities.

Customer spun out of control, harassing customer service agents and writing very offensive emails.  Months later, the "products smelled" was brought up as another attempt to extort our company for a refund.  Where was this smell before?  Our products are not scented by design, and products that "smelled" were never sent to us for evaluation.

General Manager stepped in, offered reasonable options, customer continued with the name calling.  It's sad it had to go to a public forum and that someone a world away is so concerned with our image and inclined to mock our company.

Check out our BBB rating or call us personally. 

Management