- Report: #1364238
Complaint Review: Skin Scientific - Internet
Reported By:
Amanda H. -
Bellingham, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Skin Scientific
Internet, USA
Phone:
1-844-238-3073
Web:
getskinscientific.com
Categories:
Business Rating:
(0)
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Skin Scientific Misleading Thieves and Terrible Customer Service Internet
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I went to the website getskinscientific.com and purchased a trial of their moisturizer (4.95) and a trial of their eye serum (4.99). I'm very careful when ordering products online, because I'm well aware of scammers. I thoroughly searched their site, which said nothing, anywhere about signing up for a 14 day trial period. It took me through the normal motions of a product purchase. I agreed to the terms and conditions (which again, made no mention of a 14 day trial period or having to call to cancel or you'll be charged a full amount). And submitted my order. I received no receipt or invoice.
The items came out of my bank account separately on 3/2/17 (a charge for 4.95 from "skinsolutionse" and a charge for 4.99 from "frankiesskincre".
Two weeks later, on 3/17/17, I received two charges to my bank account, one for 89.92 by "frankiesskincre" and one for 89.90 by "fankiesskinseru".
When I saw this second set of charges, I immediately called their customer service center. The CSR, Agent 178, told me that I had indeed signed up for a trail PERIOD not a trial size, as their company doesn't sell trial sizes. I told her there was no mention of any trial "period" or having to call and cancel or I'd be charged an insane amount in 14 days. She told me there was, I kept insisting there was not.
She asked me what site I purchased the product from and I told her getskinscientific.com. She then proceeds to tell me, no ma'am you didn't order it from there, our website is "insert random letters and dots and slashes here". I said are you kidding me? I'm looking at MY order on getskinscientific.com RIGHT NOW, the website is pulled up right here in front of my face.
"No ma'am, that's not our website, you didn't order it from there."
This woman was telling me that I was lying and that I didn't order the product from the site I had clearly ordered from.
The call went downhill from there, she was completely unhelpful and jut kept telling me I was wrong.
So naturally, I blew up and told her to cancel whatever BS it is that they have me signed up for and lost my control and she hung up on me.
I guess that's where they get to scam you. By just saying "trial" on the product title, they get away with stealing $90 per produt from you . Yet still, NO mention of having to call and cancel or that you'll be charged more later or anything, and somehow that's legal. How do they get away with this!?
So now I've had to cancel my card, file a dispute with my bank, and wait. The bank said these skincare companies are good at getting away with scams like this.
They got me!
