- Report: #1378194
Complaint Review: Skin Scientific - St Petersburg Florida
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Author Confirmed
Why?
Skin Scientific
PO Box 35530 St Petersburg, 33705 Florida, USA
Phone:
855-863-4519
Web:
https://getskinscientific.com/product/skin-scientific-skin-cream-trial/
Categories:
Business Rating:
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Skin Scientific SkinSolutionsSerum; FMG*FrankiesSkinCream False Advertisement of paying $4.99 to get a "trial product" which includes shipping charges; no statement or email or anything stating that it was not "trial product" and that full payment of $89+ will be charged and auto sign up of monthly shipment and charges. St Petersburg Florida
Skin Scientific SkinSolutionsSerum; FMG*FrankiesSkinCream False Advertisement of paying $4.99 to get a "trial product" which includes shipping charges; no statement or email or anything stating that it was not "trial product" and that full payment of $89+ will be charged and auto sign up of monthly shipment and charges. I read through the terms and conditions (https://getskinscientific.com/terms/) before placing the order (https://getskinscientific.com/checkout/). Since the order was placed in the beggining of my credit card cycle, I did not catch the charges until when I needed to make payment. Thus, it was 40+ days from when they first charged me. They had 7 charges totaling ~$380. I never received the packages. They gave me a USPS tracking number and stated that there's insurance on it and to file a claim. There no insurance and the Postal Service say they used the cheapest form of shipping (<$1). They refuse to refund any charges more than 30 days. So I have to pay for lost packages. I wouldn't be so upset if I didn't get the product and only lose out $4.99.
I went to this https://getskinscientific.com/product/skin-scientific-skin-cream-trial/ to get a trial of their products for $4.99 which included shipping. I read through the terms: https://getskinscientific.com/terms/
They never listed anything stating that they will charge full price of the product in 30 days and automatically starting renewing monthly shipment. There is no email or anywhere on the website for this.
When I was going to pay for May statement which was due on 6/10/17, I noticed 7 charges on my credit card: 4/16/17 for $4.95, 4/17/17 for $4.99, 4/17/17 for $24.95, 5/1/17 for $89.92, 5/2 for $89.90, 6/1/17 for $84.95 and 6/2/17 for $89.92. When I called them on the number provided by my credit card (855-863-4519).
When I asked why is there charges in May when there was no shipment (no USPS tracking #), they said they charge full price for the trial products. They state that the $4.99 was to pay for the initial shipping. There is no statement, invoice, email or anything stating that there was additional charges for the "trial" products. Nor was there any information stating that I agree to sign up for monthly shipment.
I never received any of their products. They made me wait 60+ minute to file a case with the Post Office which I discovered that they choose the cheaper shipping (lightweight parcel that cost only $1) and no insurance with it. They refuse to refund any charges for April and May stating that it has past 30 days.
I have never agreed and authorize any charges. I expect full refund for all 7 charges instead of a refund for the 2 charges in June.
Reading through other blogs, they are truly scammers.
