Complaint Review: Sky Caskets - West Valley City UT

Sunset Casket, a.k.a Skycaskets.com or Fastcaskets.com, has the most unprofessional, rude and racist owner, Matthew Warner. Please do not do business with this SCAM company from Utah! I found skycaskets.com looking for a casket for my father who passed away a few days earlier. After asking some questions, I told him I'd think about it but then he started to aggressively try and get me to purchase from him. He said that he was the owner and his company has multiple warehouses in Virginia (this was blatantly false after doing some research afterwards), so he could get the casket to the funeral home the next day.

When I told him I'd call him back, he said to me "Why don't you want to buy the casket from me, China Man?" At first, I thought I misheard him but then he repeated that racist statement. I asked him why he even thought I was from China and he said he could tell by the way I spoke. I then told him that my ethnicity has nothing to do with buying a casket and by the way, I'm not from China. I then told him that I refuse to spend my money from a business with a rude and racist owner and then hung up on him.

Matthew then used his direct line to call me on my phone and said "Do you want to buy it China Man?" I was appalled...what business would harass potential customers? My brothers and sisters were also in the room and overheard the conversation and were disgusted at this repulsive customer service. I told him I would never buy from a racist owner and hung up on him again. He then called me again and said the same thing "Do you want to buy a casket, China Man?" I hung up on him and then he started texting and harassing me.

At this point, I was livid...here I was, grieving for my father while trying to work out all the logistics for a funeral service and now I was dealing with Matthew Warner, a nasty and racist owner of a casket company that was harassing me. I started Googling his company and found out that he has a track record of harassing other customers and generally being an unprofessional jerk to grieving customers. Please read these reviews before you try to purchase from them: https://www.trustpilot.com/review/fastcaskets.com. They will try to SCAM or harass you!!!

After getting harassed by phone and text, I called the Utah police department and tried to submit a complaint because I was afraid he was going to do something violent because he was obviously not a sane person. They told me that if they have enough complaints of this company harassing other customers, they can open up a case and start investigating.

If anyone has been wronged or harassed by this jerk owner, PLEASE contact the Salt Lake City or the Unified Police Department and submit a complaint against this company. Additionally, I highly suggest posting a review on bbb.org under "Sunset Caskets" so others do not get SCAMMED by this company - https://www.bbb.org/us/ut/west-valley-city/profile/caskets/sunset-casket-llc-1166-22218087

At the end of the day, I am relieved that I did not spend my hard earned money on this SCAM company that is owned by a rude and racist owner. He needs to go out of the casket business and not be able to SCAM people who are grieving for their loved ones.