- Report: #373439
Complaint Review: SkyAuction.com. - Internet
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Author Confirmed
Why?
SkyAuction.com.
www.skyauction.com Internet, U.S.A.
Phone:
212-3553660
Web:
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Skyauction.com Beware airline ticket auction rip-off! And rude New York employees!! Internet
Skyauction.com advertised a round trip flight from Los Angeles to London (England) with a min. bid of $20on Virgin. When you scrollaround and find the small print there's $595 in "Fees". Okay, so deceptive and suspicious but the bottom line is it's still about $300 cheaper than anyone else online.
You can bid and also set a bid limit. I did this. Someone else (I assume a travel agent) competed against me. There were 1-8 tickets available. I only wanted 1. I re-bid and set a limit that would total $720 (incl. the "Fees") if I won. I won.
I had a question before booking my dates. There's no phone # anywhere on the web site (if that's not a "red flag" waving frantically?) Anyhow, I emailed. The auto-response said someone will contact me soon. No one did. I sent another email. Another auto-response and no contact. I went to the CEO's blog (http://blogs.skyauction.com/ceo/) and let him know what crappy service I was getting as a 1st time customer.
A few days later I get an email providing a phone # that I could call. I call and Mellissa is the typical rude New Yorker trying to talk-over the customer. She offers me the flight on 3 different airlines--great! I ask what the winning bid was. She says $912 !! When I explain that I can get that from any online site and I won at $720 she says I can cancel if I want.
When I ask for clarification she gets defensive and makes little effort to conceal how little she wants to help. I end up talking to a manager, Maxine. She is just as rude and impatient and uninterested in listening. I ask for the bid history to be sent to me while we are on the call. She declines saying she'll send it after we hang up. I say, ok, then what's your direct line and I'll call you back. She refuses to tell me.
At this point I have lost patience and want nothing to do with this company or the kind of people they employ to represent them.
Sean
long beach, California
U.S.A.
You can bid and also set a bid limit. I did this. Someone else (I assume a travel agent) competed against me. There were 1-8 tickets available. I only wanted 1. I re-bid and set a limit that would total $720 (incl. the "Fees") if I won. I won.
I had a question before booking my dates. There's no phone # anywhere on the web site (if that's not a "red flag" waving frantically?) Anyhow, I emailed. The auto-response said someone will contact me soon. No one did. I sent another email. Another auto-response and no contact. I went to the CEO's blog (http://blogs.skyauction.com/ceo/) and let him know what crappy service I was getting as a 1st time customer.
A few days later I get an email providing a phone # that I could call. I call and Mellissa is the typical rude New Yorker trying to talk-over the customer. She offers me the flight on 3 different airlines--great! I ask what the winning bid was. She says $912 !! When I explain that I can get that from any online site and I won at $720 she says I can cancel if I want.
When I ask for clarification she gets defensive and makes little effort to conceal how little she wants to help. I end up talking to a manager, Maxine. She is just as rude and impatient and uninterested in listening. I ask for the bid history to be sent to me while we are on the call. She declines saying she'll send it after we hang up. I say, ok, then what's your direct line and I'll call you back. She refuses to tell me.
At this point I have lost patience and want nothing to do with this company or the kind of people they employ to represent them.
Sean
long beach, California
U.S.A.
