Alexandra Morgan
Boca Raton,#2UPDATE Employee
Thu, May 17, 2012
Hi Diane,
I am truly sorry that you are unhappy with the way you were treated regarding the discontinuation of your laser hair removal package. However, you stated that you do have great results which is wonderful! Patient safety is our number one priority at Sleek and like the letter that you received states, we are stopping your treatments for your own safety. Like you said, you have a few patches of hair left which is completely normal for many patients. Laser hair removal does not guarantee 100% results and a few stray hairs are quite common. Keep in mind that these hairs may never go away due to a variety of reasons that are listed in the letter.
In regards to the other issues you mentioned with goggles I can assure you that these issues have been addressed with the staff as not to happen again. In an effort of good customer service we would like to offer you a free microdermabrasion. You can contact me directly to set up an appointment at [email protected]. We hope that you can accept this offer and look forward to seeing you again soon.