gone_fishing
Warminster,#2Author of original report
Wed, February 10, 2010
Sleepys Customer Service stepped up as a result of this report. They dispatched a driver to deliver my replacement mattress. They reinspected and there was no stain. They were amazing today and very apologetic. Now I am hoping that the mattress defect was an isolated problem. Thank you to the Sleepys folks that helped.
One last note...they delivered at the beginning of a blizzard.
Cathy Sable
Hicksville,#3UPDATE Employee
Tue, February 09, 2010
Hello gone_fishing, My name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at [email protected] and reference the customer code on your purchase invoice, so I may provide you with some assistance.
Sincerely,
Cathy Sable
Sleepys, LLC