Complaint Review: SlipDoctors - Carrollton Texas

REVIEW UPDATE: June 5, 2018: SlipDoctors remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. SlipDoctors is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, SlipDoctors has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, SlipDoctors has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever SlipDoctors remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SlipDoctors for its full commitment to quality customer service.

Ripoff Report's discussions with SlipDoctors have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SlipDoctors listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SlipDoctors's owner, Greg Cohen, has informed us that his personal philosophy is that his clients success is the heart of the business. As a successful businessman, Mr. Cohen feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Cohen hopes to maintain SlipDoctors as a successful enterprise both now and for many years to come. Another top executive told us that Mr. Cohen's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

Additionally, they say this, "We are one of the top agencies for helping businesses with Slip and Fall issues. We are recognized all over the world with top products."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "SlipDoctors truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Greg Cohen during an onsite inspection held by a third party verification company with no biases towards SlipDoctors.

Slip Doctors is a safety company that manufactures a wide variety of different types of products to make areas safer. They manufacture a variety of products, but their main focus is surfaces that can become slippery. Greg Cohen stated the following about his company, "we focus a lot of time and attention on slippery floors such as bathtubs, showers, pool decks, really any type of surface that can get slippery especially in wet conditions...we have expanded the product line into other safety related items such as grab bars, adhesive tapes, coatings, chemicals, right now we have around 300 different skews of products, but they're all products we manufacture ourselves." Slip Doctors provides these services to residential home and large corporations including the US Army and Department of Labor.

Leads for Slip Doctors through several different avenues including online marketing and customer referrals. They additionally receive referrals from trade shows and insurance companies. Potential clients typically reach out after they have had an incident with a slippery surface and are in a severe need of assistance. From this point Slip Doctor will send out an installer to get an accurate assessment of how to treat the problem, "they might be aware of the problem but haven't researched exactly what to do about it. Out installers will go meet with them, and they'll demo products, just by doing one or two square feet, showing them the before and after on their surface, and then providing a proposal to apply the product and schedule the job."



CUSTOMER CARE & COMPLAINT RESOLUTION – SLIPDOCTORS

During the on-site interview, Mr. Cohen was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Cohen expressed that they very rarely have complaints against their company, but things can slip through the cracks. Complaints have been made when customers have been shipped the wrong type of product, or if a product fails. In order to resolve these situations, "we do carry a warranty, and we are happy to replace the product, and give them a little bit better instructions...sometimes our customers haven’t had experience putting down products onto the surface before and it might require a little bit more attention." He additionally stated, "we do have customer service reps, as well as myself, who field those calls on a regular basis, and we try to turn every customer into a…I call it a '5-star customer', or a satisfied customer."

When asked to comment on complaints posted on Ripoff Report's website Mr. Cohen expressed that there was an issue with a client who installed their products, "she claimed she installed one of our products on her own bath tub and after a period of 3-4 months, the product started to I guess come off. I discussed with her proper application instructions and She was not happy and she wouldn’t let it go and to the point, she decided to rant and rave and have a dispute on a 3rd party website such as Ripoff Report. I have even responded several times on the Ripoff Report, trying to work with her, send her additional instructions, which she never agreed to." In order to further assure future and current clients, "we have several certifications behind our products. One of them that we have worked really hard on is a USDA equivalent so our products are approved to be used in and around food prep areas. That’s on our website. We just go approved by health Canada as well. That’s also on our website. As far as individual credentials, I am what is called a walkway auditor certificate holder. I have taken several other classes that have given, built my resume to be an expert witness in slip and fall situations I routinely get asked by large corporations to do risk assessments including been asked on several occasions to speak in slip and fall litigation to help decipher whether the surface was deemed safe or unsafe."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Cohen stated, "we’re constantly trying to be more not only more efficient but a better company. We are always enhancing instructions, we have revitalized all of our technical data sheets, our MSDS Documents, our instructions to make sure that when people use our products, they’re using correctly. We are having enhancements in training, such as online video trainings that are very comprehensive that our installers can access on a regular basis. We continue to broaden our training curriculum and reevaluate it to see if we can make and expand on certain sections. One thing is feedback is very important to us, we always ask for feedback from our trained installers or from our customers. A lot of times we get 5-star feedback and how much they love us and how great the products work, but we certainly do zone in on critiques and changes that need to be made to this program on an ongoing basis. We come out with a new training manual every 3 months. So that is constantly revisited and tweaked. But really feedback, feedback from the customer is very important to us."

Slip Doctors is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "You know Ripoff Report is a wonderful platform for individuals to really voice their opinion to really share their experiences with whatever customers that are working with companies. It’s a great platform cause not only are they able to vent and discuss this, but then the employer or the company can respond in a professional way. Those are if Companies need to constantly monitor feedback from their customers and hopefully, it can be done in a very structured way to get the issues resolved. So, it’s been around for a long time and I think it’s a great tool that a lot of individuals use to kind of see both sides of the coin where they might be reading a lot of positive feedbacks but they also want to know what are the things they might want to be concerned with later on down the road and it’s a good platform to certainly get that information."



SLIPDOCTORS – STATEMENT FROM THE PRESIDENT – GREG COHEN

" We are the top company for helping people stay on their feet. With us, you'll always receive great products designed for the specific surface. Please take time to review our site, learn about some of our products and understand our history, and receive answers to some of your questions.

SlipDoctors's team have expressed that they feel very confident doing their job. SlipDoctors takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. SlipDoctors is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that SlipDoctors's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SLIPDOCTORS

SlipDoctors recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SlipDoctors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Greg Cohen, Ripoff Report is convinced that SlipDoctors is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SlipDoctors meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Slip Doctors Carrollton Texas Don't Choose This Franchise. They Will Lie to You and Deny That They Did. Carrollton Texas

Late last year my husband and I decided that we wanted to start our own business.  We looked at many franchise opportunities and decided that we wanted to get into the business of non-slip surface treatments, in particularly, treating tubs, showers, and bathroom floors for senior citizens.

We looked at both Sure Step and Slip Doctors.  Roger at Sure Step informed us that the treatments they had would only adhere to ceramic tubs, not fiberglass.  When I spoke with Greg at Slip Doctors, he assured us that their products would adhere to any type tub or shower, including fiberglass.  With that information, we chose to go with Slip Doctors.

From day one I questioned our decision.  We drove all the way to Texas for training and a tour of the "National Floor Institute" facility.  I should have known something was wrong then.  We never even got to actually treat a tub or floor (we were shown some videos and then Greg demo'd the product on a little piece of tile, handed us one and said for us to do what he did, which was take a paintbrush and brush the product on).  The "Institute" was in a building that also housed some kind of leather coats, and the kid that showed us around (young man with less motivation than the kids at the McD's drive thru window) spent more time trying to sell us a coat than actually explaining the little pieces of equipment they had lying around.

Anyway, I, being the eternal optimist and my husband being the long-suffering gentleman who wants to make his wife happy, returned home and waited for our products to arrive.  In the meantime, I diligently studied the manuals I was sent and watched the videos on Slip Doctors website to prepare to start treating.

Okay, here's the bottom-line.  The products do not work.  We treated about a dozen tubs and showers.  Followed the instructions by the letter and within 3 months the treatment wore off.  This happened to our own tubs at home (I actually slipped and fell in my own shower after treatment).  I felt as if it were my fault and I had done something wrong in the application, so again I studied, retreated for free and again the product wore off.  So now we give refunds to all our customers.

Granted I waited until I made 2 attempts to treat, out of my own stubbornness, but I then emailed and called Greg, very upset.  I left a few voicemails and he left me a voicemail.  When we finally spoke, he, as expected, pointed the finger at me, that I was not following directions. I explained what I did and he started asking me how I cleaned the tubs.  Well, I scrubbed them as per instructions with a heavy duty cleaner to remove all soap and scum, let them try completely, and let the treatment cure not only the recommended 24 hrs but an additional 24.

Through all of this, Greg just kept implying that I was doing something wrong.  He kept asking how I cleaned the tubs, never offering a solution or reason as to why the product failed.  He would only say that there was a problem with the adhesion.  At this point I asked, "If cleaning didn't make the product adhere, then what could we do?  Sandblast or sand the tub?"  And guess what???  He said, "Why yes, you are supposed to sand the tub!!"  Now this is the first time we had ever been told that; it wasn't in the Texas training, in the manuals, or on the videos on the website (I have a sneaking suspicion that it might be now, after we had this discussion).  Of course, he "couldn't remember" if we discussed this in training and insists that it was the in the training materials, which it is not in the material I received.

Had I known this treatment would involve sanding peoples' tubs and showers I would never have agreed to it.  For our own benefit, my husband and I are going to sand our own tub just to see if it really works, which I doubt.  We were told the product would adhere to any tub or shower, it says so rigtht on the bottle.  I don't appreciate being lied to just to get the sale.  My hope is that anyone considering Slip Doctors to do business with reconsiders.  They are alot more "Slippery" than meets the eye.