- Report: #453230
Complaint Review: Smart Auto/Carchex - Hunt Valley Maryland
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Smart Auto/Carchex
10950 Gilroy Rd Ste D Hunt Valley, 21031 Maryland, U.S.A.
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Smart Auto/Carchex Would let me cancel Hunt Valley Maryland
I original bought a warranty from Smart Auto till I decided to go with another warranty company. I had bought the policy only one day before deciding to cancel. When I called in ONE DAY LATER I was being vastly pressured to stay with their company. That's all fine and dandy but the gentleman would not give up and let me off the phone. When I told them who I was going to go with they started to tell me that I would be a fool to go with that company. They started to try and show me negative press about that company which I thought was very petty and ashamed that a company would go that far to slander another competitor. I understand business is precious these days but come on. All I did was call in to cancel not to get a dissertation on why I'm an "idiot" for leaving them, and going somewhere else. I'd rather not say where I went, but let me tell you when I tried to cancel with that company (cause Smart kept calling me in a last ditch effort to get me back) they were very nice about it and let cancel without any bother. I don't know about you but if someone has to try so hard to keep my business how hopeless are they and how extreme are they willing to go if I ever need to cancel in the future.
I'm so glad that I ended up canceling with them because I didn't get my refund for 3 weeks after canceling. Remember I was only a customer for ONE DAY! That to me is insane.
Whitefield
somewhere, New Jersey
U.S.A.
I'm so glad that I ended up canceling with them because I didn't get my refund for 3 weeks after canceling. Remember I was only a customer for ONE DAY! That to me is insane.
Whitefield
somewhere, New Jersey
U.S.A.
1 Updates & Rebuttals
Ben
Hunt Valley,Maryland,
U.S.A.
Response to "Whitefield"
#2UPDATE Employee
Wed, June 17, 2009
Thank you for the opportunity to respond to this post. Unfortunately it is full of mistruths. CARCHEX values each customer and has built our corporate culture around constantly improving customer experience. Our Customer Retention department has created a streamlined process for customers who wish to cancel or transfer coverage. They even have the ability to work with the finance company to adjust payment due dates if a customer is in a financial bind. Each customer request is handled in a professional and timely manner and our 30-day 100% Money Back Guarantee is the best in the industry. We encourage any customer to give us a test drive to see for yourself. (****RIP OFF REPORT NOTE: There is no customer in the CARCHEX database named "Whitefield," which leads us to believe this post is a hoax.)
