- Report: #529777
Complaint Review: Smart Step Insurance - Bank of America - Internet
Reported By:
ROSS -
, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Smart Step Insurance - Bank of America
Charlotte, North Carolina USA Internet, United States of America
Phone:
8668790179
Web:
www.bankofamerica.com
Categories:
Business Rating:
(0)
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Smart Step Insurance - Bank of America Unauthorized transaction, Internet
I have entered into an insurance agreement with this company for several months. Since it is a Bank of America affiliate, I sort of trust them. However, since I am getting full insurance coverage at my work place, there is no need for this extra insurance and I decided to terminate their services by July 2009. Hence, I called Bank of America and I was redirected to an insurance company called Apinion. Hence, I talk to the Apinion representative and they confirmed with me that my account was closed as of July 2009. Hence, all transaction after this should not be authorized. I complained to Bank of America about this and they credited the amount to me from May 2009 to August 2009. By September 2009, I got charged again, and I have to go through all the process, and again I confirmed with Apinion that my account was closed. Because of this harassment I have decided to close my BA account.
Then I get another letter from Bank of America telling me that they will reverse their decision because their researcher said that it was authorized and they they a voice recording that I authorized it. It was authorized when they first called me but I don't recall authorizing after I closed the services. Hence, this company is very scrupulous, liar and a thief. I have already filed a case on the Better Business Bureau and I am going to check my legal option. With all these other complaints and Bank of America is still working with them, that tells me that BA is not totally honest with its consumer. What a shame for a company like Bank of America - no integrity.
