- Report: #1423710
Complaint Review: SmartStop Self Storage - Santa Rosa California
Reported By:
Ernewin -
Santa Rosa, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
SmartStop Self Storage
3937 Santa Rosa Ave Santa Rosa, 95407 California, United States
Phone:
7074951025
Web:
smartstopselfstorage.com
Categories:
Business Rating:
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SmartStop Self Storage AKA -Extra Space Storage This company is committing fraud, stealing, and rats to run wild in the storage units. Santa Rosa California
Extra Space Storage lied by claiming to allegedly have sold their storage business to a company named Smart Stop Self Storage. The TRUE FACTS are that Extra Space Storage in FACT is the corporation who OWNS Smart Stop Storage. They have been fraudulently moving the billing date around in order to create LATE FEES for customers. The original insurance carrier was dropped when the name changed to Smart Stop and a NEW insurance company was being used but A NEW CONTRACT with the NEW insurance company was provided and/or informed customers of the NEW INSURANCE information: company name or new cost!
The gate was left OPEN for several months in order to allow thieves to enter the facility, saw off locks on storage units and steal ANY items they choose out of people's storage units. Storage units are allowed to be left OPEN all night creating the opportunity for RATS to enter all the storage units and cause extensive damage to our things in our storage units.There are ONLY 2 security cameras in the whole facility which are located ONLY at the gate!!
