- Report: #318363
Complaint Review: Smartware Bakeware - Hollywood California
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Author Confirmed
Why?
Smartware Bakeware
P.O. Box 3475 Hollywood, 90078 California, U.S.A.
Phone:
800-561-7593
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Smartware Bakeware Shipping ripoff wasn't given a total cost Hollywood California
I checked boxes to order sets upgraded to get free sets then it asked for credit card information when I hit to continue the page went to thank you for your order.
They never gave me a total so I could decide if this is what I wanted to do. My credit card was charged for $184.50. I was shocked at the total and angry, I felt by not giving me a total the were trying to rip me off, because had I seen the total I would have canceled the order. I spent 2 hrs on hold at customer service so decided to write them on line at their web site and told them I wanted the entire amount back since I never got a total. Was told to send back regular mail but I went ahead and sent it certified mail so I had a confirmation.
I did receive a credit on my card of $109.80. So they charged me $74.70 to ship it me and it took 6 weeks to get to me, I then spent $10.40 to send it back to them certified. So now I have spent $85.10 in shipping charges and nothing to show for it. I feel totally ripped off and have told everyone I know about it but thought this would be even more helpful to warn people.
Darlene
Portland, Oregon
U.S.A.
They never gave me a total so I could decide if this is what I wanted to do. My credit card was charged for $184.50. I was shocked at the total and angry, I felt by not giving me a total the were trying to rip me off, because had I seen the total I would have canceled the order. I spent 2 hrs on hold at customer service so decided to write them on line at their web site and told them I wanted the entire amount back since I never got a total. Was told to send back regular mail but I went ahead and sent it certified mail so I had a confirmation.
I did receive a credit on my card of $109.80. So they charged me $74.70 to ship it me and it took 6 weeks to get to me, I then spent $10.40 to send it back to them certified. So now I have spent $85.10 in shipping charges and nothing to show for it. I feel totally ripped off and have told everyone I know about it but thought this would be even more helpful to warn people.
Darlene
Portland, Oregon
U.S.A.
