Simone
Nashville,#2UPDATE EX-employee responds
Mon, October 07, 2002
I worked for Smith and Hawken Corporate Office,
Mill Valley, CA for a couple of years. While
there, I was amazed at the company's commitment
to the customers. I have even seen a situation
where a customer was allowed to return a pair of
shoes that were over two years old for a new pair
for the simple reason that they worn in the
sole. I have seen them send buttons to clothing
had lost button at no charge to customers.
Smith and Hawken is a rare company that cared for
customers, at least when I was there in the 90's.