- Report: #23684
Complaint Review: SMOKE SIGNAL TELECOMMUNICATIONS AND FLA T.S. LONGWOOD - LONGWOOD, AND HOUSTON Texas
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Author Not Confirmed
Why?
SMOKE SIGNAL TELECOMMUNICATIONS AND FLA T.S. LONGWOOD
www.ftstelecom.com and wwwsmokesign.com LONGWOOD, AND HOUSTON, Texas, U.S.A.
Phone:
407-331-8622
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
FLA T.S. LONGWOOD AND SMOKE SIGNAL TELECOMMUNICATIONS ripoff BIG TIME, FTS COMM. fraudulent ripoff business the business that doesn't give a dam LONGWOOD, AND HOUSTON Texas
I PAID $96.45 MY SERVICES WERE NEVER CONNECTED, CO. STATED AFTER PAYMENT WAS MADE, THEY DON'T DO INSIDE WIRING, NO REFUND
SMOKE SIGNAL COMMUNICATION. paid $39.95 for services, took them 2 weeks to connect, a week later sent me a bill for $89.95, i called the co. to inquire about the bill, they refused to help me because i couldn't remember my pin number,
I proceeded to pay the $89.95 and dispute later, assuming they could credit my account. I made the payment 3 days after the due date, upon which time this RIP-OFF SCAN ARTIST disconnected my phone. In addition, they demanded i pay $30.00 (re-activation fee) to get services connected again
Again I tried to speak with a rep. who refused because of my pin # and in addition refused to allow me to speak with a Supervisor or person in charge.
With this company i was so pissed off that I made 400 flyers to distribute to all the State Employees were i work at.. and a fresh print out to their company. the flyer went like this:
"If you value your $$$$, like you value your job, don't get phone services with the masters of telecommunications RIP-OFF
"SMOKE-SIGNAL Communications", they promise to connect you within 3 days and all you need to pay is $39.95...LIES, LIES, LIES... a week after connection they will demand payment for 2 months in advance and if payment not received on due date will result in disconnection and will charge you $30.00 to reconnect."
FTS/FLORIDA TELEPHONE SERVICES i paid $96.45 for services, waited 3 days before i could actually get a home # assigned, after the 3 days i waited a week, then 3 days, on the 4 day i still did have services connected, i called the co. they stated that they don't do "inside wiring", they stated that i had to call another co. like bell south to send someone do the wiring. In addition to this they demanded i take care of this problem within 48 hours otherwise they were disconnecting my services that i never used and i was not getting back the $96.45 i paid.
With these illiterate M.F. I even argued with the WANNA BE SUPERVISOR....
I demand these companies be put out of business immediately, these people are taking advantage of everyone.
No matter how bad anyone may need phone services, for your own financial well being do not get services with UNDERGROUND companies, they are not legitimate!!!!!!
VIONNETTE
MIAMI, Florida
SMOKE SIGNAL COMMUNICATION. paid $39.95 for services, took them 2 weeks to connect, a week later sent me a bill for $89.95, i called the co. to inquire about the bill, they refused to help me because i couldn't remember my pin number,
I proceeded to pay the $89.95 and dispute later, assuming they could credit my account. I made the payment 3 days after the due date, upon which time this RIP-OFF SCAN ARTIST disconnected my phone. In addition, they demanded i pay $30.00 (re-activation fee) to get services connected again
Again I tried to speak with a rep. who refused because of my pin # and in addition refused to allow me to speak with a Supervisor or person in charge.
With this company i was so pissed off that I made 400 flyers to distribute to all the State Employees were i work at.. and a fresh print out to their company. the flyer went like this:
"If you value your $$$$, like you value your job, don't get phone services with the masters of telecommunications RIP-OFF
"SMOKE-SIGNAL Communications", they promise to connect you within 3 days and all you need to pay is $39.95...LIES, LIES, LIES... a week after connection they will demand payment for 2 months in advance and if payment not received on due date will result in disconnection and will charge you $30.00 to reconnect."
FTS/FLORIDA TELEPHONE SERVICES i paid $96.45 for services, waited 3 days before i could actually get a home # assigned, after the 3 days i waited a week, then 3 days, on the 4 day i still did have services connected, i called the co. they stated that they don't do "inside wiring", they stated that i had to call another co. like bell south to send someone do the wiring. In addition to this they demanded i take care of this problem within 48 hours otherwise they were disconnecting my services that i never used and i was not getting back the $96.45 i paid.
With these illiterate M.F. I even argued with the WANNA BE SUPERVISOR....
I demand these companies be put out of business immediately, these people are taking advantage of everyone.
No matter how bad anyone may need phone services, for your own financial well being do not get services with UNDERGROUND companies, they are not legitimate!!!!!!
VIONNETTE
MIAMI, Florida
1 Updates & Rebuttals
T
Houston,Texas,
Apologies for your inconvenience
#2UPDATE Employee
Thu, August 22, 2002
First of all as a current employee of this company I'd like to apologize for any inconvenience you may have had. Each case is different and unique. As you may well know that we are a prepaid telephone company. That means that bills must be paid in advance. In addition to that the lines that we utilize are not OWNED by us. We still have to go through the actual LEC's to have a line established. Which means that we have no control over the lines. You stated that it took 2 weeks to get you line established. We guarantee phone service within 3-7 business days under normal circumstance. This also means that upon paying for the service YOU must call immediately so that we may start processing. As stated on our forms, activation varies by location. The 89.95 bill that you received was for your first month of service plus any features you may have added. Since we are a prepaid company we require that our customer PREPAY for the services. One last note, the reason for someone refusing to speak to you was because you failed to provide the proper pin number. We do this to insure our customers privacy. Again I do apologize for your inconvenience and as I stated above, each case is different and we try to service our customers the best we can under the given circumstances.
