Rollguy
Vancouver,#2REBUTTAL Owner of company
Sat, January 15, 2011
As the customer made the order he understood, the order would take time to arrive usually 3-5 weeks as we state but sometimes a bit longer, you know xmas time and all, busy busy. I have 100's of orders to deal with and nobody but me and my buddy helping me pack orders to get out at xmas time. Where upon sitting upstairs waiting for phone calls does not happen, as this is small company as the customer understood. So why make all these false comments? The customer got his order and he knows this, there was nothing wrong as his account would have been updated to show it was shipped. There is no reason for this inaccurate or shameless comments of the writer to be so mean over an order that takes time to arrive. Do not believe his comments or insults, we got his order and he knows it other than he want to be mean. So the site is good, this customer was not accurate at all in his comments other than to hurt me for no reason. So remember because you have to leave a message, means I am not around to take the call. Unlike other sites that don't even have phone numbers, why question mine. Least he got the order.