- Report: #1088873
Complaint Review: Snap Fitness - Swartz Creek Michigan
-
Author Not Confirmed
Why?
Snap Fitness
9136 Miller Road Swartz Creek, 48473 Michigan, USA
Phone:
(810) 213-4633
Web:
www.snapfitness.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Snap Fitness - Kristin Carley Cancelled membership in July, received email verification of cancellation and still charged for September and October Swartz Creek Michigan
I spoke with Kristen Carley in June of this year and was instructed to mail in a formal cancellation request. I moved to Philadelphia, therefore I wanted to cancel my membership in Michigan so I could join the local YMCA in Philly. I mailed the request, and received an email stating that it had been received and I would be charged for August, and then my membership would terminate. September I was charged $59.95 at which point I sent out an email. She responded that a refund had been processed and to give it a few days, but to let her know if it didn't go through. 3 weeks later there was no refund so I emailed again. I got no response and then in October I was charged again. I called, emailed, even called corporate but I cannot get a response. I filed a complaint through the BBB, but they never responded to that. I am left with the Attorney General and this site. Any help getting my refund would be appreciated. I had to cancel my bank card and get a new one sent to me so hopefully I will receive no further deductions.
In the meantime I am owed $120.00 and would like to get my money back.
1 Updates & Rebuttals
advocacybz
Davenport,Florida,
File a complaint with your CC bank
#2Consumer Comment
Wed, October 02, 2013
The simple solution is to file a dispute with your Credit Card Carrier or Bank directly is you were using a debit card. In the dispute you simply need to lay out the facts that you cancelled the membership and did not approve any on going debits. The two months in question came after your notification the company. Provide your bank or CC carrier with the documentation of your contact with the service provider 9any emails or phone calls) in a reasonable period of time the bank will get the chargeback and refund your money. This should always be your first step after a merchant refuses or delays in retruning a charge. All Credit card carriers have a dispute department, you should always dispute any charges you either deny or question. It really is a somewhat tedious process but in the end you will receive a refund form the Bank
