- Report: #810546
Complaint Review: snapfish.com - San Francisco, CA 94107-3639 Internet
Reported By:
don'torderfromsnapfish -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
snapfish.com
303 Second St #500, San Francisco, CA 94107-3639, Internet, United States of America
Phone:
Web:
www.snapfish.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
snapfish.com snapfish, hp lost in mail lying about delieving, Internet
I have placed an order on snapfish on 9th of December 2011 they have said the date that it would have be mailed at my house is 14th of December 2011. Well today is December 16th 2011 I still have not got my order in the mail. I have decied to to call the company who would be deilvering my order which is usps that snapfish said, I have called usps give them my tracking number the lady from usps said the tracking number is false or wrong after I have got off the phone with usps I have called snapfish and explain everything that was going on. And the tracking number is wrong. I asked the lady for an refund back. This website and company is not a great place to place an order off of. Snapfish is a scam i don't see why they give me a fake tracking number and also lying about who would be delieving the product.
4 Updates & Rebuttals
dontusebingrewardsorbingsearch
United States of Americasnapfish update
#2Author of original report
Sat, January 14, 2012
snapfish had sent me 2 orders of my order free, for there mistake.
dontusebingrewardsorbingsearch
United States of Americato robert irvine
#3Author of original report
Tue, December 20, 2011
for 1 robert in case you didnt know i have already went online to track the order. from snapfish and usps which they have stated on my snapfish account info that usps was delivering when it got in my town. and it said it arrived on the 14th. which it didnt. and another thing is calling is the next step to find out the problem. ad it took me to call usps after all that to find out that the tracking # did not exist. and snapfish. so robert it would be smart and wise not to assume.
HeartOfGold
Diamond Bar,California,
United States of America
Snapfish Customer Service
#4Consumer Comment
Sat, December 17, 2011
Wow, I'm sorry you had a horrible incident with snapfish. I've been using them for years and have never had a problem. In fact, everything I have received has been the cheapest priced, yet best quality work.
I also have only had amazing customer service from their site. Two weeks ago, I finished sending out my cards and noticed that I had been shorted by 2. I emailed snapfish.com and got a response the next day. They told me they would send me another set of 20 cards, free of charge. They also said that in order to be able to send them out for the holidays, the would send them via 2-day shipping, also free of charge.
Just as they said, I received the cards 2 working days later. All 20 were there. I got a quick response and immediate solution. Perhaps, if you hadn't asked for a refund, they would have resent your order with speedy shipping all for free.
Robert
Irvine,California,
U.S.A.
Are you kidding?
#5Consumer Comment
Sat, December 17, 2011
They said it was going to be mailed on the 14th and because it is not here 2 days later you are claiming it is a RipOff. I wonder if(when) you receive the package you will have enough honor to come back and post an update.
By the way you obviously have Internet Access and the USPS along with other shipping companies have the ability for you to check your order on-line. So why in the world did you call them?
If they did send it by the USPS, unless it is express mail there is NO tracking. There is only Delivery Confirmation which basically confirms that you received it.
